IT Support Specialist (2nd Line)

Your main responsibilities:

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  Advanced troubleshooting: Diagnosing process anomalies and API integration errors escalated from the 1st line.

  
  


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  Utilizing intermediate to advanced SQL Programming to debug database issues and run log diagnostics.

  
  


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  Code debugging and AI tools: Analyzing application logic within source code, co-creating prompts, and working with AI assistants (e.g., GitHub Copilot).

  
  


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  Collaboration within the Allegro Group: Acting as a technical partner for multiple teams—ranging from business operations and Hypercare to Product & Development.

  
  


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  Automation and knowledge sharing: Creating technical standard operating procedures (runbooks) for the 1st line and optimizing the diagnostic workflow.

  
  

This is the right job for you if have:

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  Languages: English B2, Polish C1.

  
  


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  Minimum 2–3 years of experience in system maintenance or 2nd line technical support (L2).

  
  


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  Good knowledge of SQL (PostgreSQL) and experience working with complex data architecture.

  
  


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  Practical knowledge of monitoring and log analysis tools (Grafana, Elasticsearch/Kibana, ).

  
  


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  Basic ability to read source code and readiness to work with Generative AI tools.

  
  


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  Strong communication skills and business maturity, enabling partner-level discussions at the intersection of technology and business.

  
  


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  Knowledge of the Linux environment and Windows Server basics.

  
  

An additional asset will be:

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  Experience in the logistics/courier industry or with a distributed network of devices (APM).

  
  


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  Knowledge of C# and object-oriented programming.

  
  


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  Knowledge of the Azure Kubernetes Service (AKS) environment.

  
  

What we offer:

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  A real impact on the operational stability of logistics processes used by millions of customers.

  
  


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  Professional development in a team focused on automation and the practical use of AI.

  
  


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  Flexible working hours in the hybrid model (4/1)   our hours can start between 7:00 a.m. and 10:00 a.m. We also have 30 days of occasional remote work.

  
  


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  Annual bonus based on your annual performance and company results.

  
  


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  Well located offices (with e.g. fully equipped kitchens, bicycle parking, terraces full of greenery) and excellent work tools (e.g., raised desks, ergonomic chairs, interactive conference rooms).

  
  


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  A 16" or 14" MacBook Pro or corresponding Dell with Windows (if you don't like Macs) and all the necessary accessories.

  
  


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  A wide selection of fringe benefits in a cafeteria plan   you choose what you like (e.g., medical, sports or lunch packages, insurance, purchase vouchers).

  
  


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  English classes that we pay for related to the specific nature of your job.

  
  


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  A training budget, inter team tourism (more here), hackathons, and an internal learning platform where you will find multiple trainings.

  
  


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  An additional day off for volunteering, which you can use alone, with a team, or with a larger group of people connected by a common goal.

  
  


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  Social events for Allegro people   Spin Kilometers, Family Day, Fat Thursday, Advent of Code, and many other occasions we enjoy.

  
  

Send us your CV and… see you at Allegro!