Italian Customer experience and Social media management

At Natulim we improve classic cleaning products. We make products that are waste-free, practical to use and contain ingredients that are good for the skin and the planet.

Our main product is a laundry detergent in a biodegradable strip format that dissolves in the washing machine.

Your mission will be to develop effective advertising strategies, drive our company's growth, and maximize the performance of our campaigns.

Let's grow together! 🚀 

Role Overview:
We’re looking for a dynamic, people-first Customer Experience & Social Media Manager to lead our customer support efforts and grow our brand presence online in the ITALIAN MARKET. This hybrid role is perfect for someone who loves creating meaningful customer connections and understands how to translate those insights into engaging, brand-aligned social content.

Must have:

Native italian
Enligsh fluent
Spanish valuable
Strong written and oral skills
Efficiency and agile response

Key Responsibilities:

Customer Experience (CX):
Serve as the primary point of contact for customer inquiries via email, chat, and social platforms.

Build scalable support systems (e.g. help desk, FAQs, auto-replies) to ensure prompt and helpful service.

Track and report on customer feedback, complaints, and satisfaction metrics to inform product and service improvements.

Develop loyalty and retention strategies through proactive customer outreach and problem-solving.

Collaborate with operations and logistics teams to resolve order issues and improve post-purchase experience.

Social Media Management:
Own and execute the social media calendar across platforms (Instagram, TikTok, Facebook, Pinterest, etc.).

Create compelling and on-brand content (graphics, captions, short videos, user-generated content).

Monitor trends, hashtags, and platform updates to keep content fresh and culturally relevant.

Engage with our online community through comments, DMs, and mentions.

Track performance and optimize campaigns based on insights and KPIs.