Italian Customer Representative - Join Our team in Lisbon!

Job Title: Italian Customer Service Representative
Location: Lisbon, Portugal
Relocation Package: Yes
Welcome Bonus: €3,000

About Us:
Join a dynamic and rapidly growing company based in Lisbon, offering top-tier customer service to clients around the world. We are looking for passionate and skilled individuals who are ready to elevate the customer experience and make a significant impact on our team. This is an exciting opportunity to live and work in the heart of beautiful Lisbon, Portugal, with a competitive relocation package and a generous €3,000 welcome bonus!

Job Description:

As an Italian Customer Service Representative, you will be the primary point of contact for our Italian-speaking customers, assisting them with inquiries, resolving issues, and delivering an exceptional customer experience. You will be part of a multicultural team based in Lisbon and have the opportunity to work in an exciting, fast-paced, and collaborative environment.

Key Responsibilities:

• Provide high-quality customer service in Italian through various channels (phone, email, chat).

• Address customer inquiries, issues, and complaints in a timely and professional manner.

• Provide accurate information about products, services, and policies.

• Troubleshoot and resolve customer problems, ensuring a high level of satisfaction.

• Maintain and update customer records and interaction history.

• Collaborate with other departments to ensure customers receive the best possible service.

• Contribute to the overall team success by meeting or exceeding key performance indicators (KPIs).

Qualifications:

• Native or fluent in Italian (both written and spoken).

• Previous customer service experience (preferably in a B2C environment).

• Excellent communication and problem-solving skills.

• Ability to remain calm and effective in high-pressure situations.

• Strong interpersonal skills with a focus on customer satisfaction.

• Ability to work both independently and as part of a team.

• Flexibility to work in shifts, including evenings and weekends.

What We Offer:

• A competitive salary.

• A €3,000 welcome bonus.

• Relocation package to help you settle in Lisbon, including support with housing, visa process (if applicable), and more.

• Full training and continuous development.

• Opportunity for career progression within a global company.

• Dynamic and friendly work environment with diverse, international colleagues.

• Access to employee benefits such as health insurance, discounts, and wellness programs.

• A vibrant, multicultural city to live and work in, with plenty of cultural and leisure activities.

How to Apply:

If you are passionate about providing top-notch customer service and are looking for an opportunity to live in one of Europe’s most beautiful cities, apply today to join our team in Lisbon!

Send your resume in English or Italian to [email address]. We look forward to hearing from you!