Italian Speaking Customer Advisor in Lisbon!

We are looking for passionate and driven Italian-speaking Customer Support Advisors to join our vibrant on-site team in Lisbon. This role offers the opportunity to contribute to an important customer care project for a leading name in the home appliances sector. While we cannot share the brand name, you can be certain you will work for a globally respected company whose products make a difference for millions of customers every day.

If you are eager to gain international experience, work in a dynamic environment, and relocate to one of Europe’s most beautiful capitals, this position is perfect for you.

Your Role: Delivering Exceptional Support

As an Italian-Speaking Customer Support Advisor, you will be the first point of contact for customers, delivering professional support mainly via phone, email, and live chat. You will ensure that each interaction is handled professionally, resolving inquiries effectively and maintaining a high level of customer satisfaction.

Key responsibilities include:

• Providing Excellent Customer Service: Communicate with Italian-speaking customers, respond to inquiries with clarity and precision, and deliver solutions that meet their needs.

• Mastering the Product: Gain deep knowledge of the project’s products, procedures, and policies so you can confidently assist customers.

• Troubleshooting Issues: Accurately diagnose problems and guide customers through solutions; escalate when necessary to ensure swift resolutions.

• Detailed Documentation: Keep thorough records of all interactions in the CRM system to guarantee consistency and quality of service.

• Identifying Service Improvements: Notice recurring questions or issues and communicate these insights to improve processes.

• Collaboration: Work closely with colleagues and other teams to guarantee seamless customer service.

• Maintaining High Standards: Strive to meet performance targets and deliver an exceptional support experience for every customer.

• Continued Learning: Stay updated on product changes, company policies, and best practices to ensure top-level support.

Candidate Requirements

Must-Have:

• Excellent command of Italian (native or near-native level)

• Proficiency in English at B2 level or above

• Strong written and verbal communication skills

• Genuine passion for delivering excellent customer service

• Strong analytical and problem-solving skills

• Ability to work on-site in Lisbon

• Adaptability to work in a fast-paced, multicultural environment

Preferred but Not Required:

• Previous experience in customer service, technical support, or related roles

• Knowledge of home appliances

• International work or relocation experience

Our Offer:

Relocation Support:

• Company-covered flight to Lisbon

• Temporary housing arrangement upon arrival

• Guidance to help you settle into life in Lisbon

Career Development:

• Structured training programs

• Clear paths for career progression

• Ongoing support for professional growth

Compensation & Benefits:

• Competitive salary

• Private health insurance

• Life insurance coverage

• Paid leave and public holidays

• Modern and comfortable work environment

• Diverse, inclusive company culture

• Employee recognition programs

Living in Lisbon – More Than a Job

Lisbon offers more than work — it offers a lifestyle:

• Mild, sunny climate throughout the year

• Beautiful beaches and coastal scenery

• Rich cultural heritage and history

• Affordable living compared to other European capitals

• Friendly and diverse community

• Excellent transport connections to Europe

• A full relocation package

• Opportunities for training and advancement

• Life in one of Europe’s most inspiring cities

• The chance to develop valuable skills in a dynamic field

Application Process

If you are fluent in Italian, have strong English skills, enjoy solving problems, and are ready to relocate to Lisbon, we encourage you to apply.

Submit your CV (in Italian or English) along with a cover letter detailing:

• Your reasons for applying

• Availability for relocation

• Motivation for working abroad

Take the leap — join our Lisbon team and start your exciting journey today!

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