Italian Speaking Customer Advisor in Lisbon!

We’re inviting skilled and motivated Italian-speaking Customer Advisors to join our dynamic on-site team in Lisbon. This role offers a unique chance to work on an engaging home appliances support project. Although we cannot reveal the brand name, rest assured it belongs to a reputable company whose products are recognized by millions of customers worldwide.

If you speak Italian fluently, have solid English skills, and want to gain international work experience, this position in Lisbon could be your perfect next step.

Your Role: Delivering Exceptional Customer Care

As an Italian-speaking Customer Advisor, you’ll be the first point of contact for customers, delivering high-quality support via phone, email, and chat. You will work to ensure each customer interaction is handled efficiently and leaves a positive impression.

Your responsibilities will include:

• Providing Outstanding Support: Communicate with customers in Italian, respond to inquiries, and deliver clear, accurate solutions tailored to their needs.

• Becoming a Product Specialist: Learn about products, procedures, and company policies to provide precise and up-to-date assistance.

• Problem Resolution: Diagnose issues effectively and guide customers through resolution steps, escalating more complex problems when needed.

• Accurate Record-Keeping: Document all interactions thoroughly in the CRM to ensure smooth follow-up and service continuity.

• Recognizing Trends: Identify recurring customer questions or issues to help improve processes and service quality.

• Team Collaboration: Work in synergy with colleagues and other departments to ensure smooth handling of customer queries.

• Maintaining Standards: Strive to meet service level expectations and deliver exceptional customer satisfaction.

• Continuous Improvement: Keep learning about new products, updates, and best practices to enhance your support skills.

Candidate Profile

Essential Requirements:

• Fluent Italian (native or near-native level)

• Proficient English (B2 level or above)

• Strong communication and interpersonal skills

• Customer-oriented mindset with empathy and patience

• Problem-solving skills and attention to detail

• Ability to work on-site in Lisbon

• Flexibility to work in a multicultural, fast-paced environment

Valuable but Not Required:

• Prior customer service experience

• Background in technical or home appliances support

• Experience working or living abroad

What We Offer

Relocation Support:

• Covered flight to Lisbon

• Temporary housing arranged upon arrival

• Assistance with settling in, including administrative support

Professional Development:

• Structured training and learning opportunities

• Clear career advancement paths

• Support for ongoing professional growth

Compensation & Benefits:

• Attractive salary package

• Private health insurance

• Life insurance

• Paid vacation and public holidays

• Modern, comfortable office environment

• Diverse, collaborative workplace culture

• Incentives and recognition programs

Experience Lisbon — Your New Home

Lisbon offers a unique blend of career opportunities and lifestyle perks:

• Pleasant climate year-round

• Stunning beaches and scenic coastal views

• Rich cultural heritage and historic charm

• Affordable living compared to other European capitals

• Friendly and multicultural community

• Excellent connectivity to other European cities

By joining us in Lisbon, you’ll not only enhance your career — you’ll also enjoy living in one of Europe’s most inspiring cities. From cultural festivals to seaside evenings, Lisbon offers a lifestyle worth experiencing.

Why Join Us?

This isn’t just a job — it’s an opportunity to:

• Work in an international, collaborative environment

• Benefit from a comprehensive relocation package

• Access career growth and training

• Live in a city with unmatched charm and culture

• Develop valuable customer support expertise