Italian Speaking Customer Advisor in Lisbon!

We are seeking passionate, enthusiastic, and service-driven Italian-speaking Customer Advisors to join our international customer care team in Lisbon. This role offers a fantastic chance to build your career abroad, gain valuable experience, and immerse yourself in a vibrant, multicultural workplace.

You will contribute to a home appliances customer service project (brand confidential) by assisting customers in Italian via phone, email, and chat. While experience in customer support is an asset, it is not a requirement — the most important skills are fluency in Italian and at least a B2 level of English.

This is a perfect role for those eager to grow professionally while embracing the lifestyle of one of Europe’s most attractive cities.

Core Responsibilities

In this position, your main duties will include:

• Offering excellent support to Italian-speaking customers, handling queries and resolving concerns with professionalism, patience, and care.

• Managing incoming communication through multiple channels, such as telephone, email, and live chat.

• Recording and updating customer interactions accurately in internal systems.

• Providing guidance and troubleshooting for home appliance-related issues.

• Coordinating with different departments to resolve more complex inquiries effectively.

• Continuously updating product knowledge to ensure the highest quality of service.

Who We’re Looking For

Essential Requirements:

• Native or near-native fluency in Italian

• English language skills at B2 level or above (written and spoken)

• Strong interpersonal and communication abilities

• Problem-solving skills with a solution-oriented approach

• A friendly, customer-first attitude

• Openness to working in a fully on-site role in Lisbon

• Flexibility and adaptability in a multicultural team environment

Preferred Qualifications:

• Previous experience in customer service or technical support

• Knowledge of the home appliance sector

• Experience living or working abroad

What We Provide

Relocation Support:

• Airfare to Lisbon fully covered by the company

• Temporary housing provided to ease your move

• Comprehensive relocation guidance, including help with administrative procedures

Career Opportunities:

• Possibility of career progression and internal promotion

• Ongoing professional training and skill development

• Personalized career growth plans

Compensation and Benefits:

• Competitive salary

• Health and life insurance

• Paid leave and public holidays

• Modern office space in Lisbon city center

• Inclusive, multicultural work environment

• Employee recognition and incentive programs

Living and Working in Lisbon

Lisbon offers a unique blend of professional opportunity and lifestyle benefits:

• Pleasant climate with mild winters and sunny summers

• Stunning coastal landscapes and beautiful beaches

• Rich culture, historic architecture, and vibrant nightlife

• Lower living costs compared to other European capitals

• A friendly, welcoming community with a strong international presence

• Excellent transport links to the rest of Europe

Relocating to Lisbon means not just advancing your career, but also embracing an exciting lifestyle full of new experiences, from seaside dinners to cultural festivals and historic exploration.

Why Join Us?

This position is more than a standard customer service role — it’s a chance to:

• Work in an inspiring, international environment

• Receive a full relocation package to ease your transition

• Access career development opportunities and training

• Live and work in one of Europe’s most exciting cities