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Italian Speaking Customer Happiness Specialist -Remote in Greece

icon briefcase Tipo Lavoro : Full Time

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Descrizione Lavoro - Italian Speaking Customer Happiness Specialist -Remote in Greece

Description

Patrique Mercier Recruitment FR is a dynamic recruitment agency dedicated to matching talented professionals with rewarding job opportunities across Greece. We are currently on the lookout for an Italian Speaking Customer Happiness Specialist to join our exceptional team. In this critical role, you will focus on ensuring that our Italian-speaking customers have joyful and fulfilling interactions throughout their experience with our services.


Responsibilities

  • Act as the main point of contact for Italian-speaking customers, providing support through various channels including phone, email, and chat.
  • Enhance customer satisfaction by proactively addressing inquiries and resolving issues promptly and effectively.
  • Document customer interactions and feedback in the CRM system, ensuring accurate records for future reference.
  • Identify opportunities to improve the customer experience based on direct interactions and feedback.
  • Collaborate with other teams to implement solutions that enhance overall customer happiness.
  • Stay updated on product offerings and industry trends to provide informed and relevant recommendations to customers.
  • Contribute to a positive and engaging team environment by sharing insights and supporting team initiatives.


Requirements
  • Fluency in Italian and English, with excellent written and verbal communication skills.
  • Experience in customer service or customer experience roles is highly beneficial.
  • Strong interpersonal skills with the ability to build rapport with customers.
  • Problem-solving abilities and a commitment to delivering exceptional customer service.
  • Familiarity with CRM software and customer support tools.
  • Organization skills and attention to detail in managing customer interactions.
  • A positive attitude toward creating a happy and fulfilling customer experience.


Benefits
  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...
Original job Italian Speaking Customer Happiness Specialist -Remote in Greece posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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Informazioni sull'azienda

Patrique Mercier Recruitment Fr

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in Greece. We specialize in the following industries: social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitmen...

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