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Italian Speaking In-Game Support Analyst -Remote in Greece

icon briefcase Tipo Lavoro : Full Time

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Descrizione Lavoro - Italian Speaking In-Game Support Analyst -Remote in Greece

Description

Patrique Mercier Recruitment FR is excited to invite applications for the position of Italian Speaking In-Game Support Analyst. This role is specially designed for individuals who are passionate about gaming and exceptional at providing customer support. As an In-Game Support Analyst, you will play a crucial role in ensuring that Italian-speaking players have a seamless and enjoyable gaming experience by addressing their concerns and providing technical assistance.


Responsibilities

  • Provide real-time support to Italian-speaking players via in-game chat, email, and community forums.
  • Troubleshoot in-game issues and assist players with technical queries related to gameplay, accounts, and performance.
  • Document and track player issues in the support ticketing system, ensuring timely and accurate follow-up.
  • Communicate effectively with players to help them understand game mechanics, features, and updates.
  • Collaborate with the game development team to provide feedback on player experiences and recurring issues.
  • Stay informed about the latest game updates, features, and industry trends to enhance support delivery.
  • Contribute to the continuous improvement of support processes and player satisfaction initiatives.


Requirements
  • Fluency in Italian and English, with strong verbal and written communication skills.
  • Prior experience in customer support, especially in the gaming industry, is preferred.
  • Strong problem-solving skills and the ability to troubleshoot technical issues effectively.
  • An avid gamer with a deep understanding of gaming concepts and community dynamics.
  • Ability to work flexible hours, including evenings and weekends, to accommodate player needs.
  • Experience with ticketing systems and customer support tools is a plus.
  • Enthusiastic, empathetic, and committed to providing an exceptional player support experience.


Benefits
  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...
Original job Italian Speaking In-Game Support Analyst -Remote in Greece posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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Informazioni sull'azienda

Patrique Mercier Recruitment Fr

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in Greece. We specialize in the following industries: social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitmen...

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