Japanese/Korean Speaking - Hospitality Operator

YOUR LIFE ON BOARD

Wherever you’re from, here, you will find a multicultural team of passionate, positive, and collaborative people from over 50 countries, all ready to learn and support you. It’s like a world within a world. In this global community, everyone belongs.

DEMONSTRATE YOUR PASSION

We welcome everyone in a space where you can reach your full potential.

• You will be the main reference for the information and requests of our Guests.
• You will provide accurate and timely information about the cruise services.
• You will handle complaints and requests from the Guest to deliver an effective, courteous, and professional service.

GET THINGS RIGHT

• You are responsible for all the onboard services and departmental procedures (such as luggage handling, lost & found).
• You perform multiple tasks without compromising the quality of delivery (such as wake-up calls, public announcements, external calls).
• You assist with embarkation and disembarkation operational tasks assigned to the department (such as personal ID or passports and landing cards collection) to guarantee company standards.
• You use the necessary software to support all work activities (MS Office, SAPI, Oscar) to manage them in an effective and timely manner.

SAFETY FIRST

• You take an active part in a work environment that support a successful safety culture.
• You monitor Guest activities during excursions to ensure compliance.

WHAT MAKES YOU UNIQUE

• You have previous experience of at least 6 months in hotels in similar positions (receptionist, customer service).
  You possess a Secondary School Diploma.
• You are enthusiastic, a good communicator and you find yourself at ease with public speaking.
• You have proficient knowledge of Microsoft applications.
• As a citizen of the world, you are comfortable in communicating in English (B2 level) and in Japanese (B2 level) or Korean (B2 level).

WHY COSTA

We see your career as an exploration of your potential. Embark on your career journey where you explore your talents and skills and see each accomplishment as a beginning for your next experience.

DIVERSITY, EQUITY, INCLUSION

We are an extraordinary melting pot of different backgrounds, experiences, ages, and cultures. Each of us brings unique insights and perspectives. All of us are valued and respected for who we are. Costa is a global community where everyone belongs.

Take Your career to the next level.

Bring your ambitions to life.