JIRA Cloud Administrator

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The JIRA Cloud Administrator will be responsible for:

• Administering and managing Jira Cloud and Jira Service Management (JSM) projects, including configuration of workflows, issue types, screens, permissions, and Kanban/Scrum boards.


• Managing user access, roles, and group permissions across Jira and Confluence environments.


• Configuring SLA-driven workflows, automation rules, notifications, and escalation mechanisms while monitoring SLA compliance.


• Establishing CAB approval workflows in Jira aligned with basic ITIL practices.


• Managing Confluence spaces, templates, permissions, and ensuring documentation standards across teams.


• Creating dashboards and reports using JQL and tools such as Power BI to support business insights.


• Supporting system integrations, troubleshooting Jira-related issues within defined SLA timelines, and ensuring system stability.


• Maintaining best practices, documentation, and identifying opportunities for process improvements and automation.

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The ideal candidate should possess:

• Strong hands-on experience in Jira Cloud Administration and Jira Service Management (JSM).


• Expertise in workflow configuration, SLA setup, automation, and ticket management.


• Experience working with Agile methodologies including Kanban and Scrum frameworks.


• Hands-on experience in managing Confluence spaces and documentation practices.


• Strong knowledge of JQL, reporting, and dashboard creation (Power BI or similar tools).


• Understanding of Agile and basic ITIL practices within enterprise environments.


• Strong problem-solving, communication, and stakeholder collaboration skills.


• Familiarity with Jira add-ons such as ScriptRunner, basic API/integration knowledge, SSO/SAML, and scripting (Python/JavaScript) will be an added advantage.