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JIRA Cloud Administrator

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Descrizione Lavoro - JIRA Cloud Administrator


John Keells Information Technology (Pvt) Ltd (JKIT), a fully owned subsidiary of John Keells Holdings PLC, Sri Lanka's largest conglomerate listed on the Colombo Stock Exchange, is a global IT professional services leader, transforming enterprises with cutting-edge digital solutions.


 


JKIT is a 100% cloud-native solutions provider, offering end-to-end digital transformation solutions in collaboration with global Principals like Microsoft, SAP, and Salesforce. Driven by a Cloud-first, Mobile-first and AI-first strategy, JKIT empowers businesses with innovation, agility, growth, and state-of-the-art security.


 


We invite applications from suitably qualified individuals for the post of JIRA Cloud Administrator. The selected candidate will report to the Project Manager.


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The JIRA Cloud Administrator will be responsible for:



  • Administering and managing Jira Cloud and Jira Service Management (JSM) projects, including configuration of workflows, issue types, screens, permissions, and Kanban/Scrum boards.

  • Managing user access, roles, and group permissions across Jira and Confluence environments.

  • Configuring SLA-driven workflows, automation rules, notifications, and escalation mechanisms while monitoring SLA compliance.

  • Establishing CAB approval workflows in Jira aligned with basic ITIL practices.

  • Managing Confluence spaces, templates, permissions, and ensuring documentation standards across teams.

  • Creating dashboards and reports using JQL and tools such as Power BI to support business insights.

  • Supporting system integrations, troubleshooting Jira-related issues within defined SLA timelines, and ensuring system stability.

  • Maintaining best practices, documentation, and identifying opportunities for process improvements and automation.

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The ideal candidate should possess:



  • Strong hands-on experience in Jira Cloud Administration and Jira Service Management (JSM).

  • Expertise in workflow configuration, SLA setup, automation, and ticket management.

  • Experience working with Agile methodologies including Kanban and Scrum frameworks.

  • Hands-on experience in managing Confluence spaces and documentation practices.

  • Strong knowledge of JQL, reporting, and dashboard creation (Power BI or similar tools).

  • Understanding of Agile and basic ITIL practices within enterprise environments.

  • Strong problem-solving, communication, and stakeholder collaboration skills.

  • Familiarity with Jira add-ons such as ScriptRunner, basic API/integration knowledge, SSO/SAML, and scripting (Python/JavaScript) will be an added advantage.


If you’re up for the challenge, please send your resume to [email protected]or Click on the advert to apply. Please state the position you’re interested in the subject line of your email.


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Informazioni sull'azienda

150 Years And Beyond

John Keells Group is Sri Lanka's premier Diversified Company, listed in the Colombo Stock Exchange, and a 150-year pillar of the Sri Lankan economy. John Keells Group is widely recognized as Sri Lanka's Most Respected Corporate Entity

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