Junior Engineer 2nd Line

Ability to create technical instructions/procedures and provide 2nd level support for OSS applications. Knowledge of Linux OS, application/database administration, and telecom protocols. Support service request fulfillment and system/software rollouts. Exposure to virtualization technologies (VMware vSphere/ESX, Microsoft Azure). Teamwork orientation; proficient English (spoken/written). Applying ITIL-aligned operational practices including role/access management, adherence to security, change, and release standards, as well as maintaining accurate documentation (KEDB, inventories, operational guides, and workarounds) to ensure compliance, continuity, and controlled service operations. Ensuring effective service delivery through proactive monitoring and reporting, clear communication with stakeholders and partners, and coordinated escalation processes to maintain SLA performance and quickly resolve incidents. University degree in Electronics, Telecommunications, IT, or Computer Science. Minimum 1 year experience in server/application operations and maintenance. Minimum 1 year experience with Linux OS and database operations. Willingness to learn programming/scripting languages (experience is a plus).