Key Account & Sales Operations

DATA4'S MISSION

DATA4 creates Smart & Scalable digital facilities for our customers. Our network of highly connected, resilient and sustainable data center campuses underpins our customers’ digital growth in Europe.

DATA4 Group finances, designs, constructs and operates its own data centers. Delivered through our data center campus model, we provide our customers with secure, scalable and high-performance data hosting solutions.

DATA4 VALUES

At DATA4 we are driven by our values. These are the core of everything we do – from the proactivity we show in delivering great outcomes for our clients, to the responsibility we show as a key contributor to the digital economy. Our three values are:

1. To be entrepreneurial – we are teams of doers who make things happen - with autonomy, energy and a sense of responsibility


2. To always take responsibility – for our impact on the people we work with, the society we are part of, and the environment in which we operate


3. To constantly be adaptable – our business is designed to adapt, answering not only today’s challenges, but also anticipating what’s coming next.
   

PRIMARY PURPOSE OF THE ROLE

Maintain strong relationship with existing clients, support and areas for service expansion- Support sales operations with documentation, CRM updates, reporting: Manage documentation, update CRM systems, and support reporting activities.- Produce customer reporting, dashboards, performance insights: Prepare insights, analytics, and data‑driven reports to track performance and support decision‑making:

• Collaborate with Finance, Operations, Marketing, Planning and Customer Service: Work closely with Finance, Operations, Marketing, Planning, and Customer Service to ensure cohesive service delivery.


• Conduct business reviews and performance follow-up: Regularly assess account performance and present status update


• Act as the primary commercial contact for assigned customers.


• The mission of the role is to nurture long‑term relationships with an assigned customer portfolio, ensuring ongoing business development by delivering service excellence, structured commercial support, and performance management, while collaborating cross‑functionally to strengthen customer satisfaction and drive growth


• The primary purpose of the Key Account Manager & Sales Operations role is to manage and nurture long‑term relationships with a defined customer portfolio, ensuring continuous business growth through service excellence, structured commercial support, and effective collaboration across internal functions

REQUIREMENTS

• The candidate must have prior experience in Account Management, Customer Success, or Sales Operations, demonstrating the ability to manage and grow customer relationships


• Preferred prior experience in Data Center, Telecommunication, infrastructure industries


• The candidate should communicate clearly with customers and internal stakeholders, ensuring consistent follow‑up and proactive problem solving.


• Must have strong analytical capabilities


• Must manage reporting, dashboards, and customer performance tracking


• The role requires ability to produce reports, dashboards, and business presentations


• English C1, Italian Native


• The candidate needs the ability to work effectively with Finance, Operations, Customer Service, Planning, and Marketing to deliver end‑to‑end service excellence


• The candidate must be comfortable working with data, producing insights, and maintaining CRM accuracy.


• The role requires excellent interpersonal abilities to build trust, maintain long-term relationships, and act as the main commercial contact for assigned clients