LA Industrial Scanners Specialist Support Engineer

Job Description

The role supports the Level 3 Technical Support organization by managing complex customer escalations and developing project‑specific software solutions for Logistic Automation systems.

The role represents an important growth opportunity for engineers who want to deepen their technical expertise in real customer environments, steadily increase ownership, and act as a technical bridge between customers, support teams, and development functions.

Key Responsibilities

Technical Escalation Management

• Support the handling of complex technical escalations coming from customers and Field Engineers, progressively taking increased ownership based on experience


• Analyze software malfunctions in production environments to identify root causes and propose corrective actions


• Contribute to the definition and implementation of workarounds or stabilizing solutions under guidance when needed

Customer-Specific Software Solutions

• Support the design, development, and maintenance of project‑specific software adaptations and special versions


• Support the collection and analysis of customer requirements, help evaluate technical feasibility, identify missing or unclear aspects, and contribute to feedback discussions aimed at refining and clarifying the requirements.


• Participate in documentation, validation, and controlled release of special software solutions.

Requirements:

Education:  Bachelor’s or Master’s degree in Software Engineering, Computer Engineering, Automation, or a comparable technical discipline

Languages:  Italian, English fluent

Experience & Specific Skills:

• Junior to mid‑senior experience level (approximately 2–5 years)


• Initial experience in software development, technical support, or customer‑facing engineering roles


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  Technical & Soft Skills:

  
  
  
  
  • Solid foundations in software development and debugging
  
  
  • Programming experience in C and C++, with additional experience in scripting languages for testing and automation (e.g. Python, Bash)
  
  
  • Ability to analyze logs, system behavior, and diagnostics
  
  
  • Ability to collaborate effectively in cross‑functional teams
  
  
  • Customer‑oriented attitude with focus on reliable and pragmatic solutions
  
  
  • Ability to handle priority changes and time‑critical situations with support
  
  
  
  

  Additional Information

  
  
  
  
  • The role offers a clear development path toward higher technical autonomy and responsibility within Level 3 Technical Support
  
  
  • Exposure to real customer systems and advanced logistic automation solutions
  
  
  • Training and mentoring provided according to experience level