Lead Specialist CX & Planning

Job Title: Lead Specialist CX & Planning

Location: Barcelona, Spain

The role of Lead Specialist CX & Planning in Barcelona, Spain involves taking ownership of a strategic account, orchestrating end‑to‑end planning, inventory, and Order‑to‑Cash operations to deliver exceptional service. Acting as the single point of contact, you will build strong customer and stakeholder relationships and drive continuous improvements. This role offers high visibility, real impact on customer satisfaction and efficiency, and strong opportunities for growth in a dynamic, multicultural environment.

Your key responsibilities

• Take the lead and ownership on planning and customer care activities for one of our Strategic Accounts


• Performs daily production schedules in line with the batch size and inventory policies


• Keeps service levels and inventory alignment with the company’s targets


• Efficiently process Order-to-Cash activities from order entry through order confirmation till delivery at customer site


• Acts as a single point of contact for all inquiries related to service and supply chain


• Builds customer intimacy by continuously capturing relevant information on customers’ business, organization, processes, and constraints


• Monitors relevant indicators that measure the level of service and propose related action plans for service improvements


• Builds an intimate relationship with dsm-firmenich commercial partners and stakeholders


• Proactively seeks innovative ways to enhance customer's satisfaction and improve dsm-firmenich operating efficiencies

We offer

• A rich heritage of bold scientific innovation combined with a strong commitment to shaping a sustainable future alongside our customers


• A purpose-driven company where sustainability is embedded at the core of strategy, not just a claim


• A dynamic, multicultural environment that encourages curiosity, continuous learning, and personal growth opportunities


• A flexible and empowering workplace that promotes accountability, ownership, and adaptable work-time arrangements


• An inclusive, barrier-free culture where every employee is equally valued and respected, regardless of background, beliefs, or identity


• Competitive and attractive benefits, along with strong collaboration with customers and clear opportunities to grow within the company

You bring

• 3–5 years of experience in Planning and/or Customer Care within an industrial environment (ideally Flavors & Fragrances)


• Strong planning, organizational, and communication skills with a high level of attention to detail


• Proven negotiation and problem-solving abilities with the capacity to manage priorities effectively


• Proficient in MS Office (Word, Excel, Access) and quick to learn new systems; SAP knowledge is a plus


• Fluent in English with the ability to work both independently and collaboratively in a team-driven environment


• A proactive team player and network builder with the ability to foster strong working relationships

About dsm-firmenich

At dsm-firmenich, we don’t just meet expectations – we go beyond them.

Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future. 

Because real progress only happens when we go beyond, together.

Inclusion, belonging and equal opportunity statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

Agency statement

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.