Lobby Bar & Wagon Bar Manager

About Orient Express 

Orient Express embodies the refined and nomadic spirit of travel. Its exceptional assets portfolio includes experiences such as The Orient Express — its iconic carriages reinvented as a modern-day tribute to French luxury, with ARSENALE Group owner — La Dolce Vita, a train celebrating the elegance of Italian art de vivre, and a collection of luxury hotels opened in Rome – La Minerva – and soon in Venice – Palazzo Dona Giovannelli, and with Sailing Yachts  - the O.E Corinthian, the world’s largest sailing ship.  

While redefining the future of luxury hospitality, Orient Express places particular emphasis on the employee experience, development, and engagement. 

As a symbol of ultra-luxury hospitality, the brand is currently undergoing an ambitious phase of rebirth and expansion accelerated since 2024 as a Joint Venture between ACCOR and LVMH. 

Now, as Orient Express grows under the steam of its 140-year own glorious reputation and brand, it stands unique and identifiable from the other luxury brands under the ACCOR brands, aiming to become a pioneer of contemporary luxury hospitality, creating immersive experiences that combine exceptional design, impeccable service, culinary excellence, wellness offerings, cutting-edge technology, sustainability, and authentic local experiences, while also actively engaging in local community initiatives and support social causes, making a positive contribution to the destinations its properties operate in. What remains distinctly Orient Express is its spirit of adventure, sublime service and enchanting storytelling. Refreshing and reinvigorating, Orient Express is loved by those with an adventurous spirit and a taste for the very best, linking travel and destinations as part of the same journey. 

About Orient Express Palazzo Donà Giovannelli 

Orient Express will open its second hotel in Italy at the exceptional Palazzo Donà Giovannelli in Venice, in partnership with the Italian luxury hotel group Arsenale. Architect and interior designer Aline Amar d’Amman, alongside her studio Culture in Architecture, has been entrusted to design and decorate the space. 

Venice, once the gateway to Constantinople and a mythical stop on the legendary Orient Express train – that opened its doors in 1919 with the completion of the Simplon tunnel linking Switzerland to Italy – will be the home of the second Orient Express hotel, set to open in 2026. 

As the Lobby Bar & Wagon Bar Manager, you will lead with excellence in a fast-paced, luxurious environment, ensuring exceptional guest experiences while managing the team, operations, and profitability of the bar. 

 

Key responsibilities 

Team Leadership & Management 

• Lead, motivate, and develop a passionate, service-oriented team. 
• Recruit, onboard, and continuously train team members to deliver outstanding service. 
• Efficiently schedule staff to ensure optimal coverage during peak and off-peak hours. 

Guest Experience & Service Excellence 

• Deliver a seamless and memorable guest experience by anticipating and exceeding guest needs. 
• Engage with guests regularly to ensure satisfaction and promptly resolve any concerns. 
• Maintain a unique and immersive atmosphere by managing ambiance, music, and presentation. 

Operational Oversight 

• Oversee daily operations including inventory management, product quality, and compliance with hygiene and safety standards. 
• Develop and implement Standard Operating Procedures (SOPs) to maintain consistent service quality. 
• Collaborate with the culinary team to ensure ingredient quality and menu consistency. 

Financial Performance & Optimization 

• Achieve and exceed financial targets through effective cost control and sales strategies. 
• Analyze financial reports to identify improvement opportunities and adjust operations accordingly. 
• Explore new revenue streams such as private events and partnerships. 

Innovation & Industry Awareness 

• Stay updated on industry trends to continuously enhance the bar’s offerings and guest experience. 
• Introduce creative ideas to improve operations and overall bar vibe. 

• Minimum 3 years’ experience managing a bar or restaurant, preferably within a luxury hotel setting. 
• Bachelor’s degree in Hospitality Management or related field preferred. 
• Proficient in restaurant management software and POS systems. 
• Excellent verbal and written communication skills in Italian and English; additional languages are a plus. 
• Strong organizational skills, leadership ability, and keen attention to detail. 
• In-depth knowledge of health, safety, and hygiene regulations. 
• Flexibility to work varied shifts including nights, weekends, and holidays. 
• Proactive, hands-on attitude with a passion for delivering exceptional guest service. 
• Professional and polished appearance in line with brand standards. 

• A competitive package (base salary and yearly bonus) 

• Medical Insurance, integrating Collective Labor Agreement one and extended to the family 

• Ticket Restaurant 

• Annual leave 

• ALL - Heartist® Program: Employee benefit card offering discounted rates at all Accor locations and partner venues worldwide. 

• Learning & development: Opportunity to develop your talent and grow within your property and across the world!  

• Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.