Logistics Operations Engineer

Job Summary

As a key member of the onsite team, you will be providing systems support within a highly technical and automated warehouse. Supported by product specialist via a service desk you will provide software support, customer guidance, continuous improvement, change and incident management.

Duties and responsibilities include, but are not limited to:

• Observe and analyse the system functions and performance 


• Incident Management 


• Problem Management 


• Change Management 


• Continuous Improvements  


• System updates 


• Customer and 3rd party management 


• System health-check and performance 


• Hardware management (clients, peripherals, and servers) 


• Server administration 


• Reporting 


• Log file navigation (Linux) 


• KPI adherence 


• Bespoke software application support 

Skills/qualifications

• Customer services or 1st line experience (software)


• Knowledge of Linux and Windows (client and server) 


• Knowledge of databases


• Knowledge of networks and topologies 


• Knowledge of computer hardware and peripherals


• Fluent in English 


• Strong skills in report development and Excel


• Understanding of ITIL  


• Ability to communicate with all levels within an organisation 

Desirable

• Computing degree or 5 years' experience in an IT field 


• An understanding of warehouse operations and supply chain management 


• 3-5 years related experience in warehousing, high volume manufacturing, distribution, production planning and/or transportation environment  


• Knowledge of Warehouse Management and Control systems  


• Bilingual (English / German)  


• Operational experience within an automated distribution facility