Manager, Digital & Tech - Plant & Automation

Job Title: Manager, Digital & Tech – Plant & Automation 

City, Country: Louvain-la-Neuve, Belgium (with occasional travel to Maastricht 1/week)

The candidate will bring a motivating, energetic, and self-driving personality toward the ongoing support and transformation of the Louvain-la-Neuve factory facility, as well as possible remote support of some other Europe sites.  Effective IT Business Partnering and customer service management will be key in identifying, scoping, and planning of transformational solutions and upgrades for the site(s).  The ability to manage & traverse an evolving matrixed organization will be essential.

At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.

Your key responsibilities:

• Provide support for defined factory solutions, ensure SLAs are met, relevant site Knowledge Base articles are up to date, support of quarterly IT patching & SAP release weekends, off-hour escalation support (when/if needed).


• Serve as primary local IS Plant contact for all regional, affiliate & domain level matters.


• Support/manage the D&T and IT/OT Factory project portfolios by shaping & capturing demands aligned with business stakeholders and priorities.


• Collaborate with other global P&A team members on maturing and delivering solution standards and technical expertise across the common solutions & services at sites.


• Ensure that the ITIL standards around definition and management of IT/OT assets are maintained and that Asset inventories are up to date for your site(s).


• Contribute to the definition and enforcement of IT/OT architectural standards (software, infrastructure) together with Engineering, IT Security & Infrastructure teams.


• Provide functional knowledge to support business objectives (technology watch, best practices) pertaining to your factories, propose and document value-added IT solutions.  Anticipate problems and develop thoughtful & creative solutions.


• Contribute and be an innovation partner to other IT and business teams with respect to Industry 4.0 and other digital initiatives.

We offer:

• The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose.


• A flexible work environment that empowers people to take accountability for their work and own the outcome.


• Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity.


• A firm belief that working together with our customers is the key to achieving great things.


• An eagerness to be one team and learn from each other to bring progress to life and create a better future.


• We offer competitive pay, career growth opportunities, and outstanding benefit programs.

You bring:

• Over 5 years of IT experience, including IT/OT support, operations, and light project work.


• Extensive proven experience in manufacturing environments, including factory OT and process/batch industries.


• Management and managing/delivering in a matrixed environment.


• Ability to act in an independent manner and be self-directed and self‑motivated in a high‑paced environment, with strong adaptability and effective communication skills.


• Preferred experience with several completed IT/OT factory projects requiring sound technical understanding, including ITEL tech. Knowledge of MES, Warehousing, and DCS is a plus.


• Knowledge of the Opcenter Execution Pharma (Siemens Suite) is required.


• Potential to grow in role and assume more complex roles as part of career plan.


• Good English language skills and fluent French are required.

About dsm-firmenich

At dsm-firmenich, we don’t just meet expectations – we go beyond them.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.

Because real progress only happens when we go beyond, together.

The application process:

Interested in this position? Please apply on-line by uploading your resume in English via our career portal. For further information, please contact Mimi Phommachak ([email protected])

Inclusion, belonging and equal opportunity statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

Agency statement

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.