Manager, IT Systems Administration & Operations

Overview

The Manager, IT Systems Administration and Operations at Crocs, Inc. is a dual-role leader responsible for driving endpoint management initiatives, overseeing core systems infrastructure, and leading a team of IT professionals. The ideal candidate is responsible for leading a team of systems administrators supporting endpoint management, identity services, and core workplace technologies across the enterprise. This role ensures the stability, security, and compliance of end-user environments while advancing operational maturity through automation, process standardization and ITIL-aligned service delivery. This leader combines strong technical expertise with people leadership to deliver reliable and scalable solutions that enhance the employee experience.

What You'll Do

• Serve as a technical lead for all endpoint management and systems administration operational activities.


• Acts as an agent of change driving continuous improvement in processes, documentation, and service quality.


• Build and implement standards, procedures, and guidelines for endpoint deployment, patching, security, and lifecycle management.


• Partner with Service Desk, Infrastructure, Security, and Engineering teams to ensure seamless support and escalation paths.


• Lead system upgrades, migrations, and new technology deployments with a focus on scalability and security.


• Manage endpoint platforms (Microsoft Intune, Patch-my-PC, and JAMF required)


• Oversee software packaging, deployment, and patching across Windows, macOS, and mobile devices.


• Support upgrade and maintenance cadence in partnership with IT Security


• Ensure compliance with security policies through endpoint hardening and configuration baselines.


• Maintain and support core IT infrastructure, including servers (Windows/Linux), Firewall upgrades, Active Directory, DNS, DHCP, file/print services, Exchange mailboxes, virtualization platforms, SharePoint, and cloud services (Azure).


• Monitor system health, resolving performance issues, and perform regular maintenance.


• Support backup, disaster recovery, and business continuity strategies.


• Lead, mentor, and develop a Tier II systems administration team of 3-5 staff.


• Own remediation strategies for COTS applications and ensure timely resolution of application issues.


• Assign tasks, review technical work, and support career development for team members.


• Enforce security controls, endpoint encryption, and vulnerability management protocols.


• Partner with Information Security to remediate vulnerabilities and address audit findings.


• Documentation & Reporting:


• Maintain clear and comprehensive documentation of systems, procedures, and configurations.


• Generate regular reports on endpoint compliance, system health, and performance KPIs.

What You'll Bring to the Table

• Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience).


• 5+ years of experience in systems or endpoint administration.


• 2+ years of team leadership or technical lead experience.


• Proficiency with tools such as Microsoft Endpoint Manager (Intune required), Active Directory, PowerShell, VMware, and Office 365.


• Solid understanding of networking, security best practices, and ITIL principles.


• Certifications such as MCSA/MCSE, Microsoft 365 Certified: Modern Desktop Administrator Associate, CompTIA Security+, or ITIL Foundation.


• Experience with mobile device management (MDM), EDR platforms, and cloud-native infrastructure.


• Familiarity with scripting and automation (PowerShell, Python, Bash, etc.).


• Strategic thinking and problem-solving.


• Strong communication and interpersonal skills.


• Ability to lead and mentor in a fast-paced, technically diverse environment.


• Dedication to continuous improvement and innovation.