Manufacturing Quality Technician

Be a part of a revolutionary change:

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products with the power to deliver a smoke-free future.
With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. 
PMI’s shift from selling cigarettes to our new smoke-free products has changed the way we work. New products bring new challenges – in the way we source and buy raw materials, in the way we engineer and manufacture, and in our supply chain planning. 

Your day to day:

As Manufacturing Quality Technician, you will be part of our Quality Department and will report to the Team Leader Manufacturing QA.

The position will be based in Crespellano.

In your role, you will ensure timely support to the manufacturing team during production and ensure all relevant standards are respected throughout the manufacturing process.

You will also ensure that intermediate and finished product non-conformities are managed and that related corrective and preventive actions are implemented. You will consistently apply OPEN+ systems and tools.

Specific responsibilities

Ensure compliance with all PMI and legal standards and policies related to Environment, Health, Safety, and Sustainability to prevent personnel, asset, or societal loss. Actively promote an interdependent and clear safety culture, fostering the use of preventive/predictive approaches in line with Open+/IOS.

Production support

Support production teams by providing Quality guidance and support in case of issues. Share knowledge and expertise with stakeholders (Q Champions) on new processes, requirements, methods, or policies.

Train shop-floor personnel on Quality practices and procedures, ensuring operational staff remain up to date with Quality requirements. Provide first-level support for DIM troubleshooting and relevant trials.

Support brand change activities related to Gate 4 and VSU projects.

Coordinate the availability and testing of samples.

Non-conformities management & CAPA

Support investigation of non-conformities and deviations. Support the decision-making process to quarantine non-conforming materials/products and liaise with relevant parties to identify root causes and implement appropriate preventive and corrective actions.

Ensure accurate follow-up and reporting of open actions, maintaining the related database updated. Ensure an effective process is in place to manage and control costs related to goods destroyed (LOGD).

Documentation management & QMS support

Provide support to the production team whenever needed.

Create and review procedures, work instructions, and other Quality documents. Provide support and training according to the training management system.

Ensure the timely availability of Batch Records before production.

Continuous improvement

Propose and follow up on Quality improvement ideas in production or other operational processes.

Analyze information and participate in small projects.

Materials management

Support the Manufacturing Department to improve DIMs performance and its impact on product quality, machine efficiency, and production costs.

Requirements & Skills

Professional or Technical School, or equivalent skills demonstrated through experience; Chemical Degree or CTF Degree preferred.

Minimum 6 months of experience in production, quality, or equivalent demonstrated experience.

Italian: Fluent
English: Basic

Knowledge of international standards (ISO). Strong knowledge of Quality tools, root cause analysis, analytical skills, and statistical tools. Ability to transform data into meaningful information (reporting skills).

Contract Type: Temporary / Tempo determinato

The working schedule will follow a rotating shift pattern: 6:00 a.m. – 2:00 p.m., 2:00 p.m. – 10:00 p.m., and 10:00 p.m. – 6:00 a.m., based on a cycle of 6 consecutive working days followed by 3 days off.

What we offer:

Our success depends on people who come to work every single day with a sense of purpose and an appetite for progress.

Join PMI and you can:

• Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.


• Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.


• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
   Take pride in delivering our promise to society: to improve the lives of a billion smokers.

PM MTB is Philip Morris International’s Center of excellence, worldwide recognized for prototyping, mass-volume production and employees’ training on smoke-free products. PM MTB employs more than 1000 employees and its production site of Crespellano is one of the most advanced manufacturing venues in Italy for technology innovation, competencies development and talent recognition. In 2023, Philip Morris Manufacturing & Technology Bologna has been awarded as Top Employer for the ninth year in a row. We also granted the Equal Salary Certification certificate by the homonymous foundation to certify that men and women are paid equally for equivalent work.
Bring us your curiosity and a desire to challenge the everyday and we’ll give you lots of responsibility. You’ll help us improve, inject innovation and create new ways of working. You’ll be solving supply chain problems that span the whole world: a smoke-free world.

PMI is an Equal Opportunity Employer.