Member Operations Manager

Your Mission, Should You Choose to Accept It 

You take full ownership of our coworking and membership spaces at The Social Hub Florence Belfiore and turn them into a place people genuinely love to work from. You are the heartbeat of the floor, leading the team, shaping the daily experience and setting the standard for how our community feels, flows and grows. With a big transformation of our membership spaces coming, you will be right in the middle of building what the next chapter of coworking at The Social Hub looks like. 

You blend hospitality instincts with your commercial mindset and know how to turn happy members into loyal ambassadors. You spot friction before it becomes a problem and opportunity before anyone else sees it. You grow people, performance and community at the same time.  

In Case You Don’t Know Who We Are 

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. 

What You’ll Do 

• Lead the day-to-day operations of our coworking and membership spaces and keep the floor running smoothly. 

• Coach, schedule and motivate your team and build a strong culture of ownership and service. 

• Create genuine relationships with members through daily presence, check-ins and smart follow-up. 

• Host tours and guide prospects towards the right membership solution. 

• Drive coworking revenue, occupancy and renewals across Lifestyle, Dedicated Desk and Private Office memberships. 

• Spot upsell opportunities and help shape attractive membership offers. 

• Support and co-create events and networking moments with local teams and the Support Hub. 

• Track KPIs, manage costs and continuously improve the member journey. 

What You’ll Have 

• You bring at least 3 years of management experience in coworking, hospitality or flexible workspaces. 

• You have a strong background in customer-facing account management and retention. 

• You are a natural leader who enjoys being visible on the floor and leading by example. 

• You bring a hands-on, solutions-first mindset and a genuine passion for people and service. 

• You are organised, resilient and comfortable juggling priorities in a lively environment. 

• You speak fluent Italian and English. 

What We Offer 

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future.  

• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change  

• The chance to learn and grow in your role with the potential for future growth.  

• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!  

• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff.   

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.