Membership Rewards Senior Analyst (Temporary Position)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Membership Rewards (MR) team is part of ICS Italy and responsible for making membership essential through the delivery of relevant, differentiated, world-class loyalty experiences that drive demand and inspire cardmembers to deepen allegiance. The Membership Rewards team is responsible for the management, economics, engagement strategy, operations and customer experience of our proprietary rewards program, Membership Rewards.

How will you make an impact in this role?

• Support the MR Team in the implementation of the loyalty strategy in the market and the E2E MR product oversight


• Support the relationship with global and local Membership Rewards Partners with a focus on nurturing phase (supervising the BAU MR related operative processes, information flows and payments) in order to respect contractual agreements and internal policies


• Support Project Management activities related to new MR projects


• Support the E2E Membership Rewards legal and financial Governance as well as 1st level of control activities


• Support the E2E handling of marketing campaigns (implementation, monitoring and communication activities)


• Support in the developing/delivering of MR specific analytics (recurring and ad hoc)


• Responsible for reviewing marketing materials (Acquisition & Product) and oversight the MR Digital Content management


• Act as point of contact for MR related Complaints Management

Minimum Qualifications:

• University degree or equivalent experience or at least 2 years’ experience in American Express Italy


• Self-motivated, energetic team player with ability to work effectively in a matrix organization with all levels of management


• Structured, independent and results-oriented


• Analytical and conceptual abilities


• Organizational and planning skills


• Ability to handle multiple tasks and prioritize work in a deadline-intensive environment


• Proficient in Microsoft Outlook and Microsoft Office, including Word, Excel (familiar to pivot tables and formulas language) and PowerPoint


• Proficient in both Italian and English, written and spoken


• Knowledge of Amex internal systems is a plus

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.