Operation Analyst- Network Services

Operation Analyst- Network Services 

Key Responsibilities

• Monitor, manage, and troubleshoot enterprise network infrastructure and services


• Support network implementation, migration, and operational activities


• Handle incidents, service requests, and problem management within defined SLA/OLA timelines


• Provide technical support for routing, switching, wireless, SD-WAN, and network management environments


• Recommend improvements related to redundancy, failover, scalability, and network optimization


• Follow standard operational processes and identify opportunities for continuous improvement


• Create and maintain operational procedures, escalation matrices, and recovery/restart workflows


• Participate in troubleshooting, reconstruction, and recovery activities during major incidents


• Perform analysis and remediation of hardware, software, and communication failures


• Prepare and maintain technical documentation, SOPs, and knowledge base articles


• Provide knowledge transfer and technical guidance to team members


• Collaborate effectively with global virtual teams across multiple regions


• Deliver high-quality customer support with strong communication and service orientation.


• Understanding of ITIL framework and hands on experience in ITSM tools (Remedy, Service Now, Jira SM etc) with Incident, Service Request, Problem Management & Change Management processes


• Must Participate in rotational shift support (AMER/APAC/EMEA) & Public Holiday respectively.


• Must Participate in Weekend On-call support (Once in a month)

Experience & Required Technical Skills

• Bachelor’s degree in Computer Science, Information Technology, or a related field


• CCNP certification preferred or equivalent networking qualification


• Minimum 5–6 years of hands-on experience in Network Operations, Support, and Troubleshooting within enterprise environments


• Hands-on experience with Cisco Routing, Switching, and Wireless LAN Controllers


• Experience with Cisco SD-WAN (Viptela) and Cisco SDA (Catalyst Center)


• Strong network troubleshooting and analytical skills


• Experience in network operations and incident management.

Good to have skills

• Knowledge of AWS Networking


• Knowledge of Cisco ISE


• Knowledge of Cisco Meraki solutions

Job Location - Pune

About Oerlikon

Oerlikon is a global leader in surface technologies and advanced materials. With a unique portfolio spanning surface engineering, high-performance materials, coating equipment and components, we make products better by enhancing performance, efficiency and sustainability. Oerlikon serves a wide range of industries, including aerospace, automotive, energy, medical, luxury, semiconductors and tooling. Head-quartered in Pfäffikon, Switzerland, Oerlikon operates in 38 countries with approximately 9,500 employees, achieving sales of CHF 1.6 billion in 2024.

We offer a wide variety of job profiles in a dynamic, supportive environment where people are empowered to grow and reach their full potential — guided by our core values of integrity, team spirit, excellence and innovation.

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www.oerlikon.com