Operations Engineer

Package Description

Joining Serco amazing team offers:

• Competitive Salary


• Great career opportunities


• Corporate Benefits Package


• International environment


• Possible hybrid work

Job Introduction

Serco is the preferred partner for European Institutions and International Organisations, offering ICT services and Contact Centre management across Europe. Our expertise extends from Information System support to consultancy under the government framework, supporting key entities such as the European Commission and Executive Agencies. As a leader in Service Integration and Management, we ensure seamless delivery of services across various platforms, embodying our commitment to excellence in every aspect of our work.

We are hiring for an Operations Engineer in an international organisation in Italy.

Nature of the task - Roles and responsibilities:

Service provision will take place within a large international organisation, such as the European Commission. The working environment is multicultural and multilingual, with an emphasis on strong work ethics, diligence, and responsibility. A shared commitment to common goals and operational effectiveness is essential, as is a high degree of discretion when handling personal or confidential data. The selected service providers will be required to sign the Ethics reminder and to conduct themselves accordingly during the provision of services under awarded specific contract.

The tasks that service provider will be expected to perform include any or all of the following:

• IT Infrastructure and environments maintenance,
  


• Linux and Windows installation and maintenance,
  


• Data Base installation and maintenance,
  


• Network integration and server configuration,
  


• Maintenance of Test, Development, Preproduction and Production environments,
  


• User, developer, data analyst and tester support,
  


• Load and resource balancing,
  


• System monitoring and documentation,
  


• Software configuration,
  


• Rollback mechanisms to ensure reliable and repeatable software and data base releases,
  


• Manage infrastructure provisioning, scaling, and availability,
  


• Perform performance tuning of both applications and infrastructure to ensure optimal usage of resources and user experience,
  


• Plan and implement upgrades and migrations of hardware and software,
  


• Document pipelines, processes, and infrastructure for reusability and knowledge transfer.

Knowledge and skills

• Creation and maintenance of technical documentation: Writing technical documentation related to the developments above using standard tools.


• Reporting on progress of the assigned tasks.


• A good interaction and cooperation with the JRC KCMD team (scientific and technical) is essential.


• Ability to participate in multilingual meetings.


• Ability to work in a team as well as autonomously.


• Rapid self-starting capability and experience in team working.


• Good interpersonal and communication skills.


• Ability in applying security best practices.


• Results-oriented mindset, focused on delivering and resource consumption.

Specific Expertise:

CERTIFICATES and/or STANDARDS

• Mandatory:
  
  
  
  
  • ITIL 4 Foundation
  
  
  
  


• Optional:
  
  
  
  
  • Red Hat Certified System Administrator
  
  
  • Red Hat Virtualization Administrator
  
  
  • VMware vSphere: Install, Configure, Manage
  
  
  
  

Remuneration:

• Permanent Contract range: 45,000- 55,000EUR/gross per year