Operations Hotel Manager

You will work alongside with the Hotel General Manager and you will be responsible for overseeing the successful operations, manage and enhance all teams’ performance to ensure excellent service for our guests and professional development to our employees, in compliance with our company philosophy, operating standards and procedures. You will ensure that all departments are working efficiently. You will keep a harmonious work atmosphere with a focused approach on teamwork.

• You will support the Hotel General Manager to oversee all departments operations;
• You will support the Hotel General Manager to plan activities and allocate responsibilities to achieve the most efficient operating model;
• You will lead, train, supervise and support all Hotel Castello teams;
• You will make sure that the team provide quality service overall guest experience;
• You will evaluate Guests satisfaction and monitor the level of service provided for continuous improvement;
• You will support the Hotel General Manager to set departmental targets and objectives, work schedules, budgets maximizing and identifying revenue and cost control opportunities within the departments;
• You will assist our guests. The goal should always be to make guests feel comfortable and satisfied;
• You will ensure effective communication between all department teams in compliance with our standards and procedures;
• You will create a positive and collaborative work atmosphere within the team, spreading the culture of proactive teamwork among company departments;
• You will keep professional and ethical relationships with guests, suppliers and colleagues;
• You will hold daily meetings to ensure smooth operations;
• You will support the accounts department by responding accurately and efficiently with all queries;
• You will ensure compliance with all the HACCP system rules. Ensure and maintain very high standards of hygiene, behaviour and grooming of staff;
• You will make sure that the team collects all materials needed from the warehouse in accordance with the instructions received;
• You will check the correct use and upkeep of the equipment and materials supplied.
• Strong values of integrity and ethical conduct;
• At least 10 years of team management experience in dynamic and luxury environment;
• Bachelor’s degree in hospitality, business administration, or a relevant field.
• Outstanding communication skills, active listening, negotiation;
• Excellent customer services and interpersonal skills;
• Problem solving and analytical thinking;
• Be a team player and have a pro-active approach;
• High-level discretion and privacy sensitivity;
• Be confident with accounting and admin;
• Fluent in English and Italian (C1 level);
• Strong understanding of hotel management best practices and data entry

software. Be confident in the daily use of IT software and programme PMS (Protel knowledge will be a plus).

• Learning & development training (for example 1:1 coaching, leadership skills, strengthen languages or IT skills);
• Competitive salary offer;
• Well-being activities (Yoga classes, get together activities, welfare measures);
• Relocation support package (up to 4 weeks housing).