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At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
This Position reports to:
Order Handling Manager
Your role and responsibilities
In this role, you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your expertise by supporting achievement of established targets by overseeing progress and implementing improvement actions as needed.
Plan, coordinate, and execute all activities commencing through the process of order acceptance, booking, shipping, payment collection and after Sales Warranty shipment.
Focus is orders are scheduled correctly and shipped on time.
The work model for the role is: Hybrid #Linkedin_hybrid
You will be mainly accountable for:
Order Entry: processing new orders after reviewing content, pricing, and
all pertinent business data for ABB financial reporting.
Shipments: responsible for preparing invoices and other documentation
required for export shipments.
Make all transportation arrangements with Freight Forwarder.
Customer requests: recommend appropriate solution for customer requests,
and coordinates with related teams to ensure the complete handling of the request
(e.g. production scheduling, price lists, invoice) is in place.
Import/Export: plan, coordinate, and execute all export and import Operation activities in compliance with IT/EU and foreign regulations.
Customer relations: builds and maintains strong relationships with new
and existing customers to ensure ongoing satisfaction
Targets: on time delivery measurement
Qualifications for the role :
Good knowledge of written and spoken English
Problem solving
Precision, awareness of deadlines
Good predisposition to team work
Good knowledge of Microsoft Office and specifically Excel
Good knowledge of SAP (not mandatory but preferable)
Self accountability
More about us :
ABB’s Process Automation business area enables customers to operate some of the world’s largest and most complex industrial infrastructures, helping them outrun – leaner and cleaner.
We offer a broad range of automation, electrification and digital solutions for process, hybrid and maritime industries, including industry-specific integrated control and software as well as measurement and analytics solutions and services.
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
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