The Order to Cash Specialist is responsible for executing the day-to-day Order to Cash activities for dealer, distributor, and export customers across the Export markets. This role supports order processing, customer support, invoicing, credits, returns, and shipment coordination while ensuring accurate and timely execution of orders from order entry through invoicing. 

The specialist works closely with Sales, Logistics, Distribution, Finance, and the Order to Cash Supervisor to ensure orders are processed accurately, customers are supported proactively, and shipments and invoicing are completed on time. 

This role plays an important part in delivering a high level of customer service and operational execution consistent with a premium or luxury brand experience. 

Key Responsibilities 

Order Management & Execution 

• Enter and manage sales orders for dealer, distributor, demo, and marketing 

• Ensure orders are entered accurately, released appropriately, and shipped on time 

• Monitor open orders and backlog and help resolve order holds, stock issues, and credit blocks 

• Coordinate with Logistics on shipment scheduling and delivery status 

• Provide shipment tracking, order status updates, and proactive communication to customers and Sales teams 

• Maintain order status reports and backlog tracking tools 

Customer & Commercial Support 

• Respond to dealer, distributor, and customer inquiries related to orders, shipments, invoicing, and returns 

• Support new customer onboarding and order flow setup 

• Maintain customer master data and account records in ERP systems 

Inventory, Backlog & Supply Chain Coordination 

• Work with Demand Planning and Supply Planning teams to monitor inventory availability and expected ship dates 

• Provide visibility to Sales teams on inventory and order status 

Credit, Invoicing & Cash Flow Support 

• Ensure invoices are generated accurately and on time 

• Process credit and rebill transactions and support pricing adjustments and corrections 

• Process dealer and distributor credits after validating required documentation 

• Help manage credit blocks and support cash collection follow-up where needed 

Returns, Export & Documentation 

• Process return authorizations and coordinate return shipments 

• Prepare commercial invoices and export documentation for international shipments 

Process & Reporting Support 

• Maintain order, shipment, backlog, and credit tracking reports 

• Support process improvement initiatives and system improvements 

• Follow standard operating procedures and support documentation updates 

• Escalate recurring issues related to orders, invoicing, shipping, or credits 

Skills & Experience 

• Experience in Order Management, Customer Service, Sales Administration, or Order to Cash operations 

• Experience supporting dealer, distributor, export, or B2B customers preferred 

• Strong attention to detail and organizational skills 

• Strong communication and customer service skills 

• Ability to work across Sales, Logistics, Finance, and Supply Chain teams 

• Experience with export documentation a plus 

• Business English (verbal and written) is required