Paid Media Expert/Customer Success Manager in Performance Marketing

💚 About us
Our mission is to help marketing teams unlock their full growth potential with AI. Our AI-powered attribution creates real transparency, showing how digital advertising investments perform across channels. On that foundation, we optimize budgets so our customers can sustainably grow their bottom line. We support leading European brands across e-commerce, telco, banking, insurance & energy, and many other industries in making their marketing smarter, more efficient, and more impactful.

Tasks

🚀 Your mission

As a Customer Success Manager, you'll be the key point of contact for our Italian customers and enable them to extract the full value of our AI-based platform. You'll guide them away from manual, spreadsheet-based processes toward a new, data- and AI-driven way of working. You'll build strong relationships, provide advice, and ensure digital marketing teams exceed their performance goals.

🧑‍💻 Your responsibilities

• Independently managing customer accounts (from onboarding, optimzation to renewal)
• Analyzing cross-channel performance data with the customer (Google Ads, Meta, TikTok, Snap etc.)
• Identifying optimization opportunities and actionable recommendations
• Consulting our customers on performance marketing topics
• Close collaboration with Account Managers to strategically develop customer accounts
• Close collaboration with our Product & ML teams to advance our platform

Requirements

🎯 What you bring

• Several years of experience (>3 years) in performance marketing (agency or advertiser side); first experience in a small company/startup or scale-up is a plus
• Strong communication skills in German and a genuine enjoyment of client-facing work
• A proactive mindset and the drive to advise customers with high-quality solutions
• Curiosity about AI and automation. You don't need to be a builder, but you should be eager to use AI to work smarter.
• Very strong analytical skills and confidence working with data. Experience with incrementality testing, causal impact analysis, A/B testing, or econometrics/MMM is a plus
• Italian at native level and business-fluent English
• Willingness to travel occasionally (client meetings, team events)

Benefits

Why Nexoya?

✨ Work on a leading European AI marketing platform

✨ Ownership, growth opportunities, and direct impact

✨ International, ambitious team with strong cohesion

✨ A genuine AI-first culture — experiment, automate, and share what you build

✨ Hybrid setup with our Milan office as your home base — flexibility to work remotely on agreed days

✨ Twice a year, the entire team travels to a special location for our Strategy Days, where we shape our culture and company strategy together (past locations: Helsinki, Berlin, Belgrade, Swiss Alps, Zurich)

Ready?

If you love performance marketing, work in a data-driven way, and want to make marketing teams more successful with AI, we'd love to meet you.

👉 Apply now with your CV and a short motivation letter.