Passenger Service Agent

Azienda : Skytanking Holding Gmbh

Tipo Lavoro : Full Time

Airport Verona - Vrn

Numero di candidati

000+

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Descrizione Lavoro - Passenger Service Agent

Working in the Front of House Team you will be assisting the Passenger Services Manager to ensure that the service delivered to our customers is consistently professional and to an exceptionally high standard.
All processes must be performed in a smooth, timely and accurate manner. You should be able to demonstrate a hard-working, adaptable attitude and be able to thrive in a busy workplace.

Your Tasks:

Complete processes and activities, in accordance with regulations and Airline(s), Airport(s) and company procedures.
To ensure the overall Passenger experience of passengers handled by Skytanking is of an exceptional standard at all times.
Complete the check in and boarding process for passengers and their baggage, in accordance with European Aviation Safety Agency and the CAA regulation and in line with the Airline(s) policies, procedures and requirements.
Provide and maintain an excellent standard of customer service.
Work cohesively as part of the team so as to maximize co-operation leading to the efficiency and effectiveness of the operation.
Ensure effective communication with other departments as to maximise co-operation leading to the efficiency and effectiveness of the operation.
Ensure Memo’s/Station Instructions are read at beginning of each shift to ensure you are up to date with any changes relevant to your role.
Deal with customer complaints/problems, at source where possible, keeping line management informed.
Ensure within your role as an individual or member of the Front of House team you meet any targets/SLA/KPI set by the Airline(s) or Skytanking
Ensure a record of any incidents/accidents involving customers, staff, equipment & aircraft are reported immediately to your line manager.
Ensure all paperwork and administrative duties are completed in a timely manner and relevant information is forwarded where appropriate.
Ensure all equipment used such as wheelchairs are checked and conform to Health and Safety standards.
Ensure all working areas such as Check in desks, Ticket desk and Gates are in safe working order and to report any faults.

A desire to deliver exceptional customer service.
Demonstrate a high standard of personal presentation complying with the uniform standards and behaving in a polite and professional manor at all times.
Willing to work irregular hours and on weekends.
Ability to perform all tasks with accuracy, efficiency and in a safe manner within defined time constrain.
A valid driving license.
Able to communicate in Italian and English.

Original job Passenger Service Agent posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Passenger Service Agent

Descrizione Lavoro - Passenger Service Agent

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