Payment Data Analyst

LuxExperience is the leading digital, multi-brand luxury group and the online shopping destination for luxury enthusiasts worldwide. LuxExperience operates a portfolio of some of the most distinguished store brands in digital luxury and creates communities for luxury enthusiasts with unique digital and physical experiences. Mytheresa, NET-A-PORTER and MR PORTER, jointly comprising the luxury segments of LuxExperience, offer highly curated edits of the most prestigious luxury brands across the world, featuring womenswear, menswear, kidswear, fine jewelry & watches, and lifestyle products. YOOX, which forms the off-price segment of LuxExperience, is the leading destination for multi-brand off-season online luxury shopping. The NYSE listed group operates worldwide. 

 To support our Payment team we are searching for a Payment Data Analyst (f/m/d) to be based in our Milan office.  

Location: Our office in Milan, Italy

Department: Technology

Reporting into: Global Payments Manager

Working Model: Hybrid

Contract Type: Permanent

Besides a competitive salary, we can offer you:

• Up to 35 days of holiday (including vacation and ROL), depending on the length of service, starting with 26 days
• Staff discount of up to 40%
• Mobile office with up to 20% of your total contracted hours (job and position permitting)
• 10 days/year of mobile office abroad in EU-countries (job and position permitting)
• Language & e-learning courses
• Access to LinkedIn Learning
• Individual support on mental health & well-being (e.g. compatibility work and family life)
• Access to a corporate benefits platform with special offers and discounts
• Ticket restaurant
• Annual tax-free welfare allowance to spend on a wide range of products and services for you and your family (seniority requirements applicable)
• Employee Share Purchase Plan
• Social Day

Here is a breakdown of what you’ll be doing:

• Collect, manage and analyze online payments data to identify key trends, patterns and scenarios
• Utilize statistical analysis and data visualization tools (Power BI/Looker) to present findings effectively
• Generate regular reports on payment processing metrics and KPIs as well as ad hoc analysis aimed to support C-Level decisions
• Identify areas for improvement and recommend strategies for enhancement based on data
• Work with product development teams to implement data-driven improvements
• Manage, monitor and control online payments volumes and costs, online payment platforms and systems performances
• Collaborate with IT, Finance, Fraud Prevention, Customer Care, Legal etc. to ensure operational excellence is achieved

The type of person we are looking for:

• Proven experience in Data Analytics preferably within a structured e-commerce organization
• Proficiency in data visualization tools (Microsoft Power BI/Looker/Microstrategy)
• Proficient knowledge of MS Excel and Google Suite
• Experience in database management (SQL), ETL and data modeling
• Degree in Statistics, Mathematics, Engineering is preferred. Economics and Business backgrounds are also welcome
• Excellent level of written and spoken English and Italian is mandatory
• 2+ years of experience in a similar position, preferably within a structured organization in the e-commerce business, advisory or system integration consultancy
• Self-driven and delivery-focus with the ability to bridge the gap between technical teams and business stakeholders
• Understanding of payment processing, acquiring, orchestration platforms, fraud management and antifraud tools is a plus

From the moment you join LuxExperience, we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.