Programme Policy Officer P3

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB TITLE: Digital Programme Officer

TYPE OF CONTRACT: International Short-Term Professional – P3

UNIT/DIVISION:TECD
DUTY STATION (City, Country): Rome, Italy

DURATION: NTE 31 December 2026

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:
WFP delivered the largest portion of humanitarian assistance through cash-based transfer globally in 2021 (over US$2 billion). To deliver DAS assistance, WFP works through partnerships with commercial Financial Service Providers (FSPs); including banks, micro-finance institutions, mobile money operators and money transfer agents, in addition to using WFP’s in-house delivery platforms, SCOPE and Building Blocks. WFP Country Offices manage a range of beneficiary data sets originating from partner and WFP systems. Due to the degree of sensitivity concerning beneficiary personal data, it is critical that appropriate and supportive digital systems are available as needed by Country Offices to run cash-based-transfers operations securely and effectively.
WFP is seeking a Digital Solutions Officer to support the continued development and rollout of digital solutions for cash-based-transfers operations. This includes documenting business requirements, designing solutions to meet field-level challenges, engaging with relevant stakeholders and coordinating between internal and external development partners. The Digital Solutions Officer will contribute to maintaining the product backlogs for key cash-based-transfers systems and coordinating with partners to design, integrate and optimize aspects of digital systems used for cash-based transfers, beneficiary selection and verification, payment instrument tracking, secure file transfer, among others. The Digital Solutions Officer will also be responsible for engaging with programme implementers to help them setup the digital solutions they need and to help them troubleshoot challenges when they arise.

ACCOUNTABILITIES/RESPONSIBILITIES:
1.Identify, evaluate and prioritise cash-based-transfers digital systems requirements of its various clients, users and work streams;
2.Gather and validate business requirements following a Human-Centered Design (HCD) approach;
3.Collaborate effectively with WFP TEC to ensure the high quality of IT solutions, end-user support and compliance with WFP standards including architecture, security, technology stack, integration services and production service;
4.Engage with development partners to:
a.Communicate the product vision, clarify use cases and requirements, and resolve questions and issues that arise during development;

b.Perform quality assurance of digital solutions to confirm that they meet business requirements before being deployed;
5.Monitor and report on the progress of development projects, ensuring that projects are carried out in accordance with agreed standards, methods and procedures;
6.Support in the development of proof of concepts when required to demonstrate and verify new use cases;
7.Collaborate with WFP’s subject matter experts (field/operations staff) and systems developers to help drive the development and integration of systems to support business operations;
8.Deploy on mission as required to support, troubleshoot and oversee the piloting or rollout of digital systems;
9.Manage responsibilities using the SCRUM methodology and agile approaches to project management.

DELIVERABLES AT THE END OF THE CONTRACT:
1.Documenting business requirements for digital systems development and integration;
2.Maintaining product backlogs and overseeing the development of cash-based-transfers digital solutions;
3.Designing high-level systems designs and integration points for cash-based-transfers digital systems;
4.Overseeing digital systems testing and rollout;
5.Supporting the planning and facilitating of pilots of emerging digital systems;
6.Providing technical expertise as direct support to WFP and partner staff;

QUALIFICATIONS & EXPERIENCE REQUIRED:
Education: University Degree, Advanced University Degree and/or training/experience in Computer Science, Information Systems Science, Systems Engineering, Business Administration, Corporate Finance;
Experience: 5 years or more of relevant progressive work experience in humanitarian or private sector (banking and/or IT). Experience with designing and implementing digital systems that support humanitarian cash programming. Intimate knowledge and background with WFP corporate systems is desirable.
Knowledge & Skills:
Microsoft Office, Tableau and database technologies. Baseline computer coding and product management methodologies and tools. Knowledge and experience with Agile and Scrum is desirable.
Languages: Fluency (level C) in English with an intermediate knowledge of another official UN language (Arabic, Chinese, French, Russian and Spanish) or Portuguese (one of WFP’s working languages) is desirable.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact:  [email protected]

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.

• We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.

• If you experience technical issues while submitting your application, you may contact us at [email protected]. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.

• At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.

• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.