Project Customer Success Manager

Soldo is the proactive spend management solution that frees
progressive businesses to accomplish more. Over 25,000 organisations across 31
countries use Soldo to end slow, messy, and inefficient spending, bringing
financial agility and control over every expense.

Soldo frees finance with a uniquely proactive approach to
managing decentralised spending. By combining a powerful spend management
platform, user -friendly app, and versatile payment methods, Soldo automates
expense admin to eliminates the inefficiency in managing business spending.

By proactively managing decentralised spend, organisations
empower employees to spend when and where it's needed, keeping productivity
high while avoiding month -end surprises.

Founded in 2015 by Italian digital innovator Carlo
Gualandri, Soldo is headquartered in London, with offices in Dublin, Milan, and
Rome.

We’re looking for people with big ambitions, cool heads,
sharp minds, and warm hearts. Come and join us, as we grow together.

What's in it for you

• Uncapped
  Commission
  
• Private
  healthcare coverage for you and your family
  
• Lunch
  Vouchers
  
• Genuine
  career development opportunities (we love to see you succeed) - including
  your own annual €500 career development budget
  
• Access
  to training and development - including a mentoring programme, workshops
  and the opportunity to progress onto our leadership programme
  
• Flexible
  working + 60 days’ work anywhere
  
• Statutory
  Leave entitlements plus extra days off on Christmas Eve, New Year's Eve
  and your Birthday
  
• Your
  own personal company Soldo card
  
• Employee
  Assistance Programme
  
• CAF
  Annual Fiscal & Financial Support
  

The role

We are seeking a Project Success Manager (PSM)
to lead customers through their value realisation journey with Soldo. Reporting
into the regional Customer Success Team Lead, the PSM is responsible for
ensuring that each project, whether for a newly signed customer or an existing
customer adopting a major new use case, is successfully delivered, adopted, and
fully ramped.

We're looking for someone who must have:

• Proven
  experience in customer -facing project delivery, Customer Success or
  implementation success roles within a B2B SaaS environment.
  
• Strong
  track record in leading multi -month customer adoption or rollout projects,
  ideally in mid -market or enterprise segments.
  
• Demonstrated
  ability to coordinate multiple stakeholders (internal and external) and
  drive accountability across project work streams.
  
• Excellent
  understanding of change management and adoption methodologies, ensuring
  technology delivers measurable business value.
  
• Strong
  analytical and problem -solving skills, with the ability to interpret data
  and track value realisation metrics.
  
• Exceptional
  relationship -building and communication skills, with confidence engaging
  both operational and senior stakeholders (e.g., Finance Directors, CFOs,
  Program Managers).
  
• Highly
  organised and process -oriented, comfortable managing timelines,
  milestones, and success plans.
  
• Experience
  using CRM and project management tools (e.g., Salesforce, Asana, or
  equivalent) to track customer progress and internal coordination.
  
• A
  proactive, structured, and customer -obsessed mindset, driven by delivering
  success