Receptionist - aparto

Azienda : Hines

Tipo Lavoro : Full Time

Milan, Lombardy

Numero di candidati

000+

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Descrizione Lavoro - Receptionist - aparto

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

Role Profile

Based in the first Milan accomodation, the Receptionist is a key role for the success of our residences. You’ll be part of the exciting opening of a brand new aparto Student Housing. Just as important: you are responsible for every aspect of the aparto guest stay during your shift.

You operate mainly in the reception area where you are open and available with a friendly smile to meet all the needs of students and the questions of new potential guests. This goes way beyond old school reception duties: you and your team members are the aparto’s super-skilled hosts and responsible for the entire aparto guest experience. Responsibilities include, but are not limited to:

General reception and administration duties

Make sure Health & Safety requirements are meet on site

Answering incoming calls and following-up potential sales

Undertaking viewings of the show flat

Assisting in writing reports and analysis data

Liaising with head office to confirm number of viewings and bookings

Forwarding application forms to interested students

Providing potential students with useful information on the local area

Daily update of the site Social Medias (Face book- Twitter- Instagram)

Able to create, organize and manage events on site during the academic year

Qualifications

Person Specification

Previous hospitality / student housing experience in Italy

Trustworthy and reliable

Able to work in shift

Knowledgeable of issues affecting students

Able to work on own initiative or as part of a team

Self-motivated with good communication skills

Customer-focused and computer literate

Knowledgeable of issues affecting students and able to communicate with young guests

Good sales skills

Sensitive to and understand students’needs

Able to organise and meet deadlines and targets

Good knowledge in using social medias

Outgoing with a good sense of humour and the ability to apply common sense

Closing

Summary Statement

You will be tasked with focusing on the needs of aparto and its residents. By being proactive and taking initiative in identifying areas for improved performance and experience, you will be owning your part in our success; all the while building trust and respect with colleagues and students alike.

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