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At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
As part of the Operations team, you’ll be responsible for managing relationships with bus partners, monitoring service performance, and coordinating new line setups. You’ll support quality, safety, and training initiatives, support operational excellence through data analysis and collaborate with cross-functional teams to share best practices.
About the Role
- Build, develop, and continuously optimize strong and trusted partnerships with local operators
- Train, support, and coach drivers in accordance with international quality standards
- Adapt, maintain, and continuously improve service and quality standards to meet the specific needs of the Italian market
- Ensure a smooth, accurate, and efficient launch of new routes
- Monitor, manage, and improve customer NPS related to local bus partners
- Track operational performance and proactively identify and resolve quality issues
- Serve as the primary point of reference for quality and performance matters with local partners
About You
- At least 1 year of relevant work experience
- Excellent command of Italian and good proficiency in English
- Strong communication and negotiation skills
- Proven ability to effectively manage relationships with diverse stakeholders (business partners, bus drivers, station managers, and regional authorities)
- Solid analytical skills and data-driven mindset
- Flexibility combined with a hands-on, proactive approach
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
* NB: Please submit you resume in English!
What We Offer
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
- Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
To view more local benefits specific to each office location, please check out this link: Locations - Flix Career
Why Join Flix?
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.
If you’re ready to grow and lead your journey, Flix is the place for you!
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