Analyst, Technical Applications

OB TITLE: Analyst, Technical Applications

Working with wine is cool. Want to work with wine??Wineshipping is the premier logistics provider for the wine industry, trusted since 1998 to protect our clients’ brands. We combine deep expertise with innovative technology to help wineries grow. And yes—Wineshipping is a pretty cool place to work. We’ve been voted Best Place to Work in Napa County year after year. Plus, our facilities are climate-controlled… because wine likes to stay cool (and so do we).

GENERAL JOB DESCRIPTION

The Analyst, Technical Applications, is responsible for supporting, maintaining, and enhancing Wineshipping’s core business applications and related data platforms. This role serves as a technical partner to Operations, Finance, Customer Success, and IT by translating business needs into system configurations, data models, reporting, and application-level solutions.

The position focuses on ensuring reliability, data integrity, and scalability of enterprise systems, with particular emphasis on ERP platforms, billing systems, and reporting tools.

PRIMARY DUTIES AND RESPONSIBILITIES

Business Application Support

· Support, maintain, and improve business application systems, including Microsoft Dynamics 365 and the Billing Platform

· Troubleshoot and resolve application, data, and integration issues in a timely manner

· Collaborate with Operations, Finance, Customer Success, and IT to understand system needs and deliver technical solutions

Data, Reporting, and Analytics

· Develop, optimize, and maintain SQL queries for reporting, troubleshooting, and data validation

· Create stakeholder dashboards and reporting views to improve visibility into supported applications

· Support business decision-making through effective use of reporting and analytics tools

Billing Platform and ERP Enablement

· Configure and support Billing Platform functionality, including product creation, usage logic, and feature enhancements

· Assist with architecture and development of new application features

· Partner with the Data team to automate system integrations and data flows

Data Integrity and Governance

· Create and maintain data integrity alerts and exception repositories

· Assist with validation of archived data

· Support application data definitions and data governance standards

Documentation and Communication

· Document technical configurations, workflows, and logic clearly and accurately

· Explain technical concepts and outcomes in clear, plain language to non-technical stakeholders

SKILLS TO DEMONSTRATE ON THE JOB

· Commitment to excellence and high standards

· Ability to work independently and as a member of various teams and committees.

· Acute attention to detail

· Ability to understand and follow written and verbal instructions

· Knowledge of Supply Chain / Logistics, the flow of data, inventory and money

· Professional discretion and confidentiality

QUALIFICATIONS FOR THE JOB

· Demonstrated professional experience writing and optimizing SQL queries

· Working knowledge of ERP systems and core business processes

· Experience with Microsoft Dynamics 365 strongly preferred

· Familiarity with reporting tools such as Power BI, Tableau, or SSRS

· Ability to work from high-level or conceptual requirements and determine appropriate data outputs

Preferred but not required:

· Experience with Databricks AI/BI or similar platforms

· Exposure to billing systems or usage-based pricing models

· Experience with API integration tools like Postman

· Familiarity with data governance or data integrity controls

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

· Working across US time zones

· Prolonged periods of standing/walking/sitting

· Occasionally lift, carry and/or move up to 50lbs

· Continually required to utilize hand and finger dexterity

· Occasionally required to climb, balance, bend, stoop, kneel or crawl.

· Occasionally work near moving mechanical parts

· Occasional loud noise

· Occasional varying environmental temperature changes

PAY AND BENEFITS

Benefits: 401(k), 401(k) matching, Dental insurance, Disability insurance, Employee assistance program, Flexible spending account, Health insurance, Health savings account, Life insurance, Paid time off, Referral program, and Vision insurance

Supplemental Pay: Incentive pay eligibility.

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status. All are welcome, all can succeed at Wineshipping!

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions