Dutch Speaking Technical Support for Proximus - Paid Relocation to Sofia

Join Mercier Consultancy MD as a Dutch Speaking Technical Support Representative with a paid relocation opportunity to Sofia, Bulgaria! This role is ideal for those passionate about technology and customer service. You will assist Dutch-speaking clients by addressing their technical concerns and providing effective solutions. Become a part of our dynamic team and help us enhance customer satisfaction through high-quality technical support.

Key Responsibilities

• Deliver professional technical support to Dutch-speaking customers through various channels, including phone, email, and chat.
• Identify, troubleshoot, and resolve technical issues related to products and services.
• Provide clear and concise instructions to customers to guide them through technical processes.
• Accurately log and document customer interactions in the CRM system.
• Work closely with other departments to escalate and resolve complex customer issues.
• Stay up-to-date with product knowledge, features, and industry developments to enhance support effectiveness.

• Fluency in Dutch (both written and spoken) is a must; English proficiency is an advantage.
• Strong troubleshooting skills and a technical aptitude.
• Excellent communication abilities, particularly in simplifying technical jargon for customers.
• Experience with customer support software is beneficial.
• A team player with the ability to also work independently in a fast-paced environment.
• Willingness to relocate to Sofia, Bulgaria, to embrace a new professional journey.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. Fully Paid Training
5. Health Insurance
6. And Much More...