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Italian Speaking Customer Service For Online Streaming Media - Work In Greece

icon briefcase Tipo Lavoro : Full Time
icon remote-alt Remote / Work from Home

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Descrizione Lavoro - Italian Speaking Customer Service For Online Streaming Media - Work In Greece

Mercier Consultancy MD is pleased to offer an exciting opportunity for Italian Speaking Customer Service Representatives to join a leading Online Streaming Media company in Greece. This role is perfect for individuals who are passionate about digital media and committed to delivering excellent customer support. As a representative, you will assist clients in Italian, helping them with their streaming-related inquiries and ensuring a seamless entertainment experience.


Key Responsibilities

  • Manage customer inquiries related to online streaming services, subscriptions, content access, and technical issues via phone, email, and chat in Italian.
  • Provide detailed information about streaming features, plans, and promotions to customers.
  • Troubleshoot and resolve technical problems to enhance the user experience.
  • Handle customer complaints and feedback professionally, ensuring customer satisfaction.
  • Accurately document all customer interactions and resolutions in the CRM system.
  • Collaborate with internal teams to improve service quality and content delivery.
  • Keep up to date with streaming media trends and platform updates to provide accurate assistance.
  • Fluency in Italian (both written and spoken) is essential; knowledge of English is an advantage.
  • Previous experience in customer service, preferably in online media, streaming, or tech support.
  • Excellent communication and interpersonal skills with a strong customer focus.
  • Ability to troubleshoot technical issues and provide effective solutions.
  • Good organizational skills with the ability to manage multiple tasks efficiently.
  • Familiarity with customer service software and streaming platforms is desirable.
  • Willingness to work flexible hours, including evenings, weekends, and holidays as needed.
  • Relocation to Greece is required for this position.
  1. Competitive Monthly Salary
  2. Fully Paid Relocation Package
  3. Monthly Bonus
  4. 2 Extra Salaries Per Year
  5. Fully Paid Training
  6. Health Insurance
  7. And Much More...
Original job Italian Speaking Customer Service For Online Streaming Media - Work In Greece posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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