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Italian Speaking E-commerce Support Specialist

icon briefcase Tipo Lavoro : Full Time
icon remote-alt Remote / Work from Home

Numero di candidati

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Descrizione Lavoro - Italian Speaking E-commerce Support Specialist

Patrique Mercier Recruitment FR is thrilled to announce an opening for an Italian Speaking E-Commerce Support Specialist. This position is an excellent opportunity for individuals who are passionate about e-commerce and are fluent in Italian. You will play a pivotal role in ensuring a seamless online shopping experience for our Italian-speaking customers, addressing their needs and inquiries with expertise and care.


Responsibilities

  • Provide outstanding support to Italian-speaking customers through email, chat, and phone inquiries.
  • Assist customers with questions about product information, order status, returns, and payment processes.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Manage and process customer orders accurately and efficiently.
  • Stay informed about the latest product updates, promotions, and company policies.
  • Collaborate with cross-functional teams to improve customer experience and service delivery.
  • Document customer interactions accurately in the CRM system for effective tracking and follow-up.
  • Fluency in Italian and English, both written and spoken.
  • Previous experience in customer support or e-commerce roles is highly desirable.
  • Strong interest in e-commerce and knowledge of online shopping trends.
  • Excellent communication skills with a commitment to providing exceptional customer service.
  • Familiarity with customer service software and CRM applications.
  • Ability to work independently and manage inquiries in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...
Original job Italian Speaking E-commerce Support Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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