Italian Speaking Online Shopping Advisor

Patrique Mercier Recruitment FR is excited to offer a fantastic opportunity for an Italian Speaking Online Shopping Advisor. If you are passionate about e-commerce and provide exceptional customer service, this role is perfect for you. As an Online Shopping Advisor, you will help Italian-speaking customers navigate their shopping experience, ensuring satisfaction and fostering loyalty.

Responsibilities

• Assist Italian-speaking customers via chat, email, and phone with their online shopping inquiries and needs.
• Provide product information, recommendations, and support throughout the purchasing process.
• Handle inquiries related to order status, returns, and exchanges efficiently and professionally.
• Identify customer needs and provide personalized solutions to enhance their shopping experience.
• Stay updated on product offerings and promotions to provide informed recommendations to customers.
• Document customer interactions accurately to maintain up-to-date customer records.
• Collaborate with other departments to resolve issues and improve overall service quality.

• Fluency in Italian and English, with excellent verbal and written communication skills.
• Prior experience in customer support or online retail environments is preferred.
• A strong interest in e-commerce and knowledge of current trends in online shopping.
• Ability to engage customers warmly while providing effective solutions.
• Proficient in using customer support tools and e-commerce platforms.
• Strong organizational skills, with the ability to multitask and manage a high volume of inquiries.
• Team player with a positive attitude and a commitment to delivering a great customer experience.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...