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Italian Support Agent for a Global Logistics Firm - Work In Greece

icon briefcase Tipo Lavoro : Full Time
icon remote-alt Remote / Work from Home

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Descrizione Lavoro - Italian Support Agent for a Global Logistics Firm - Work In Greece

Mercier Consultancy MD is seeking an enthusiastic Italian Support Agent to join our team at a prominent global logistics firm. This position is based in Greece and offers a unique opportunity for individuals interested in the logistics industry and customer support. In this role, you will be responsible for assisting our Italian-speaking clients, ensuring their needs are met and providing a positive customer experience.


Key Responsibilities

  • Provide exceptional customer service to Italian-speaking clients via phone, email, and live chat.
  • Assist customers with inquiries related to shipments, logistics services, and tracking information.
  • Effectively resolve customer issues and complaints to maintain high satisfaction levels.
  • Document all customer interactions and issues in our CRM system for accurate tracking and follow-up.
  • Work closely with other departments to ensure a seamless experience for clients and to address complex inquiries.
  • Stay updated on logistics regulations, services, and company policies to provide accurate information to customers.
  • Fluency in Italian (both written and spoken) is essential; proficiency in English is beneficial.
  • Previous experience in customer support roles, preferably in logistics or related fields.
  • Excellent communication and problem-solving skills with a strong customer-focus.
  • Able to juggle multiple inquiries and prioritize duties effectively.
  • Familiarity with CRM systems and logistics software is advantageous.
  • A proactive attitude and a desire to assist customers promptly.
  • Willingness to work in a dynamic and collaborative environment.
  1. Competitive Monthly Salary
  2. Fully Paid Relocation Package
  3. Fully Paid Training
  4. Health Insurance
  5. And Much More...
Original job Italian Support Agent for a Global Logistics Firm - Work In Greece posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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