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Italian-Speaking Customer Experts for a Japanese Multinational - Work In Greece

icon briefcase Tipo Lavoro : Full Time
icon remote-alt Remote / Work from Home

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Descrizione Lavoro - Italian-Speaking Customer Experts for a Japanese Multinational - Work In Greece

Mercier Consultancy MD is seeking Italian-Speaking Customer Experts to join our team supporting a prestigious Japanese multinational company in Greece. In this role, you will provide outstanding customer service to Italian-speaking clients, ensuring their inquiries and concerns are addressed professionally and efficiently.


Key Responsibilities

  • Deliver excellent customer support to Italian-speaking customers via phone, email, and chat regarding products, services, and order inquiries.
  • Assist with troubleshooting, product information, and issue resolution.
  • Maintain accurate documentation of customer interactions using CRM tools.
  • Collaborate with internal teams to resolve complex customer issues and escalate where necessary.
  • Stay informed about company products, policies, and updates to provide accurate and current information.
  • Provide feedback to improve customer service processes and enhance customer satisfaction.
  • Fluency in Italian (spoken and written) is mandatory; proficiency in English is an advantage.
  • Experience in customer service, preferably with multinational companies or in similar industries.
  • Excellent communication skills and a customer-focused approach.
  • Ability to work in a fast-paced, multicultural environment.
  • Familiarity with CRM systems and digital communication tools.
  • Willingness to relocate and work in Greece.
  • Strong problem-solving skills and attention to detail.
  1. Competitive Monthly Salary
  2. Fully Paid Training
  3. Fully Paid Relocation Package
  4. Monthly Performance Bonus
  5. Health Insurance
  6. 2 Extra Salaries Per Year
  7. And Much More...
Original job Italian-Speaking Customer Experts for a Japanese Multinational - Work In Greece posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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