Italian-Speaking Customer Support Specialist

Position: Customer Support Specialist

Work model: Fully remote (within Greece)

Location: Anywhere in Greece

Employment type: Full-time

What the role involves:

• Providing support to customers through phone conversations, chat, and email correspondence

• Following up on support tickets/cases to guarantee timely, high-quality closures

• Upholding superior customer experience standards while representing a major international brand

• Demonstrating empathy and building reliable, professional partnerships with clients and stakeholders

• Actively contributing to achieving client-specified goals and company performance objectives

We are looking for:

• Fluency in Italian (C1/native preferred)

• Very good English at B2 level or above

• Outstanding interpersonal and problem-solving skills with a customer-first mindset

• Comfortable with technology, computers, and multiple software platforms

• Resourceful individual capable of handling various tasks simultaneously

• Positive, collaborative team player suited to a high-volume, evolving environment

What we provide:

• Complete, cost-free relocation help: covered flights, 2-week hotel stay with breakfast, and dedicated housing search support

• Competitive base pay + two extra salaries annually + performance bonuses; Sundays & public holidays paid at 200%

• Healthcare benefits package plus various employee perks and discounts

• Professional, certified training program

• Clear advancement opportunities and personal development

• Engaging social events and community responsibility projects

• Free Greek language courses online