Reopening - Hotel d'Inghilterra, Roma - Guest Service Agent

At Starhotels we are all thrilled for the re-opening of the Hotel d’Inghilterra, in the heart of Rome, in Summer 2024.
The enchanting atmosphere will catch you at first sight. Are you ready to create memorable experiences for our guests? Don’t hesitate to start this luxury journey and showcase your special attitude and brilliant personality.
As a Guest Service Agent you are the first point of contact for our guests and you'll create memorable experiences during their arrival, stay and departure.

Your responsibilities include: Being the friendly face that responds promptly to guest inquiries, providing information and assistance. Handling check-in, check-out activities as well as other related tasks. Efficiently managing guest messages and requests. Staying updated about hotel services, guest needs, and special events. Ensuring lobby and Front Desk standards and safety compliance. Adhering to policies and procedures when working front of house equipment and property management systems. Exceed expectations revealing: A unique personality and a true passion for hospitality. Familiarity with Opera PMS for efficient operations. Excellent communication skills. Ability to anticipate and resolve challenges and complaint resolution finesse. A commitment to delivering a high level of customer service. Impeccable grooming standards. Versatility in handling various work scenarios. Enthusiasm when being assigned to both individual and team-oriented tasks. Mastery of the local area, enhancing guest experiences, and If you live in Rome, it's a plus for us. Embrace global diversity by speaking: Italian – fluently English – fluently Additional languages are a plus. Unlock a world of benefits including: Stylish uniforms with complimentary laundering. Exclusive discounted stays within the group. Performance Bonus. Embrace growth with: Exceptional career advancement opportunities. An attractive compensation package based on your experience. The chance to be a part of an ambitious, caring organization. Join us to shape your outstanding career!
Send in your application and let's create exceptional memories together.