Reservation Controller | Southern Europe

The Reservations Controller works to ensure that all bookings meet CCO’s established standards prior to the guest’s arrival to the hotel. They will work closely with relevant departments to ensure that all actions required are fulfilled in a timely and accurate manner. This role is primarily administrative in nature and attention to detail is the top priority.  

Primary Responsibilities Include

• Oversee daily reservation checks and updates across all channels.
  
• Verify daily arrival lists and manage deposit payments.
  
• Manage cancellation reports, applying fees/refunds as necessary.
  
• Handle disruptions (buyouts, renovations) effectively.
  
• Coordinate with CCLs to delegate tasks and meet key deadlines.
  
• Ensure accurate and complete guest profiles in systems.
  
• Proactively coordinate with operations for guest requests.
  
• Champion HMS, Salesforce Omnichannel, and InfoHub systems.
  
• Maintain InfoHub with up-to-date, relevant guest information.
  
• Embody Belmond's values, standards, and policies at all times.

• At least 3 years of experience in a reservations, customer service, or revenue management role within the luxury hospitality industry.
• Proven experience overseeing daily operational tasks, managing data accuracy, and ensuring adherence to established procedures.
• Demonstrable expertise in hotel property management systems (PMS) such as HMS, CRM systems, and content management systems.
• Strong analytical and problem-solving skills, with the ability to proactively identify and resolve issues related to reservations, disruptions, and data integrity.
• Excellent communication and interpersonal skills, with a proven ability to coordinate effectively with cross-functional teams and provide exceptional customer service.
• Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• A proactive and customer-centric mindset, with a passion for delivering exceptional guest experiences and upholding the Belmond brand values.

What We Offer   

At Belmond we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:  

• Competitive salary and life insurance plan.
• Complimentary and preferred rate experiences at our iconic destinations.
• Harvard Management Online Training.
• Corporate Belmond and LVMH Benefits.
• Meals vouchers.   

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.   

The Belmond & LVMH Family    

Belmond is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.