Restaurant Guest Relations | Talent Day October 27th

TALENT DAY - OCTOBER 27TH 2025

Collegio alla Querce opens its doors to the next generation of hospitality professionals. An exclusive opportunity to meet, connect, and share our passion for excellence, respect and heartfelt service. We look forward to discovering individuals driven by curiosity, authenticity and the desire to grow.

Collegio alla Querce, Auberge Resorts Collection, is a former cultural institution and much-beloved boarding school that went through extensive transformation to awaken the property’s storied and romantic history, dating back to the 16th century. Auberge’s third out four currently open European destinations, Collegio is a delight for design lovers and gourmands alike. Three adjacent original buildings feature 83 rooms, an original chapel and theater, a library, two restaurants and a bar which was once the school’s principal’s office. Surrounded by old growth cyprus and soaring oak trees, the resort’s grounds boast expansive lawns, five levels of terraced Baroque gardens, a pool and garden bar and restaurant. Come here for relaxation or adventure – and leave utterly enchanted.

At Auberge Resorts Collection, we believe that extraordinary dining experiences begin with a warm welcome and thoughtful service. As a Restaurant Guest Relations team member, you will set the tone for every guest interaction, ensuring seamless coordination and creating a welcoming atmosphere that reflects our commitment to luxury hospitality.

Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their team members. Within this, the key responsibilities for this position are:

Guest Welcome & Service Excellence

• Greet guests warmly, provide courteous service, and manage check-ins and seating efficiently.

• Respond accurately to guest inquiries regarding hotel services, dining options, and local attractions.

Reservations & Coordination

• Answer phones and take reservations, maintaining precise records in the reservation system.

• Coordinate with restaurant and/or pool staff to optimize guest placements, avoiding overbooking and ensuring smooth service flow.

• Monitor guest profiles, VIP arrivals, and special requests to deliver personalized attention.

Station & Team Support

• Assist with preparation of station charts, assign stations, and guide servers and support staff in achieving optimal table setup.

• Collaborate with Food and Beverage Management to maintain a welcoming, efficient, and professional restaurant environment.

Operational Standards & Guest Satisfaction

• Maintain cleanliness, organization, and sanitation of the host station and assigned work areas.

• Ensure menus and wine lists are clean, updated, and well-stocked at all times.

• Address guest complaints promptly, resolving concerns with care and professionalism.

This role is an invitation to create meaningful dining moments. As a Restaurant Guest Relations team member, you will ensure that every interaction embodies our values of elegance, attentiveness, and personalized service.

Experience

• Prior experience in hospitality, ideally within a high-end or luxury environment required.

Skills & Competencies

• Strong communication and interpersonal skills, with a positive and professional attitude.

• Fluent in English, both spoken and written. Additional languages are considered an advantage.

Availability

• Flexibility to work evenings, weekends, and holidays in line with business needs.

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.