Sales Support Specialist

Job Title

Sales Support Specialist

Location

Gorle (BG), Italy

About Us

We are a global leader in industrial solutions, delivering innovative and reliable products to customers worldwide. Our commitment to quality and precision ensures that we remain at the forefront of technology and manufacturing excellence.

Job Summary

The  Sales Support Specialist supports both post-sales (aftermarket) and for upgrade activities for engineered products in the Oil & Gas sector. The role focuses on ensuring high customer satisfaction, efficient order execution, and identification of business opportunities related to spare parts, services, and upgrades.

Responsibilities

Manage customer requests related to spare parts, repairs and product upgrades.

Prepare and issue quotations for aftermarket solutions based on technical specifications, BOMs, and customer requirements.

Follow up on aftermarket orders, ensuring on-time delivery, cost control, and compliance with quality standards.

Provide technical and commercial support to customers regarding installed equipment.

Identify opportunities for additional sales (spare parts packages, upgrades, retrofit solutions, service agreements).

Maintain and update installed base data and aftermarket records.

Ensure alignment between customer requirements and internal capabilities.

Support contract review and order handover from sales to execution teams.

Qualifications:

Degree in Engineering (Mechanical, Industrial, or equivalent) or Technical Diploma with relevant experience.

2–5 years of experience in aftermarket, sales support, or technical sales in Oil & Gas or similar industries.

Experience with engineered-to-order (ETO) products is strongly preferred.

Knowledge of industrial equipment (e.g., rotating equipment, valves, pressure systems) is a plus.

Familiarity with ERP systems (SAP) and CRM tools.

Preferred Skills:

• Excellent teamwork and soft skills


• Able to schedule a list of competing priorities


• Effective communication with team members


• Eagerness to learn and a desire to educate others


• Prioritization and time management skills


• Domestic and international travel required


• A strong grasp of technical concepts relating to system layouts


• A strong understanding of CAD systems and data integrity


• Mechanical attitude

Basic Qualifications

• Preferably some type of technical education, either intermediate or higher level (preferably in Industrial Technologies, Mechanical, or High school Diploma).


• Languages: English level B2


• Advanced proficiency in Microsoft Office.


• High degree of autonomy, while also capable of working in multidisciplinary teams.

Travel & Work Arrangements/Requirements

• Fully site-based at Gorle (BG)

Key Competencies

• Precision and reliability


• Ability to work in a team


• Flexibility and adaptability


• Safety-oriented mindset

What We Offer

• Professional growth opportunities in a dynamic environment

• Flexible working hours

• Collective Bargaining Agreement: CCNL Metalmeccanico Industria Privata


• Base Salary range: 25.000- 30.000 Euro gross