Salesforce Functional Support Specialist

• Help design, build and continuously improve the clients online platform.
  


• Research, suggest and implement new technology solutions following best practices/standards.
  


• Take responsibility for the resiliency and availability of different products.
  


• Be a productive member of the team.
  

Requirements

• 4–5+ years of overall IT experience with strong hands-on expertise in ServiceNow development.
  


• Proven experience in ServiceNow Sales and Order Management (SOM) and CPQ implementations.
  


• Design, develop, configure, and support ServiceNow solutions with a focus on Sales and Order Management (SOM) and CPQ modules.
  


• Collaborate with business stakeholders, architects, and functional teams to gather requirements and translate them into scalable technical solutions.
  


• Configure and customize workflows, catalog items, business rules, UI policies, client scripts, Flow Designer flows, integrations, and automation solutions.
  


• Implement and support CPQ functionalities, including product configuration, pricing models, quote generation, and order orchestration.
  


• Develop and maintain integrations with CRM, ERP, and third-party systems using REST/SOAP APIs and Integration Hub.
  


• Participate in solution design, code reviews, testing, deployment, and release management activities.
  


• Troubleshoot platform issues and provide timely support and resolution.
  


• Ensure compliance with ServiceNow best practices, governance standards, and security guidelines.
  


• Create and maintain technical documentation, knowledge articles, and operational procedures.
  


• Work effectively within Agile/Scrum teams across global environments.
  


• Strong understanding of: Service Catalog, Flow Designer, Integration Hub, Business Rules, Client Scripts, UI Policies, Script Includes, ACLs, REST/SOAP Integrations
  


• Strong proficiency in JavaScript and ServiceNow scripting concepts.
  


• Experience with order management lifecycle and quote-to-cash processes.
  


• Familiarity with Agile methodologies and DevOps practices.
  


• Strong analytical, debugging, and problem-solving skills.
  


• Excellent verbal and written communication abilities.
  


• Strong interpersonal and stakeholder management skills.
  


• Exposure to telecom, manufacturing, or enterprise sales domains is an added advantage.
  


• Experience with CRM platforms such as Salesforce is beneficial.
  


• Knowledge of ITSM, CSM, FSM, or other ServiceNow modules is a plus.
  


• Strong collaboration and teamwork mindset.
  


• Ability to work independently and manage multiple priorities effectively.
  


• Proactive attitude with a continuous learning mindset.
  


• Customer-focused and consultative communication approach.
  


• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
  

• ServiceNow Certified System Administrator (CSA)
  


• ServiceNow Certified Application Developer (CAD)
  
  
  

Benefits