SAP Support – Manufacturing Plant

• Serve as the primary on‑site IT and SAP support contact for plant operations, ensuring uninterrupted production and material flow.


• Provide first‑ and second‑level support for applications used in manufacturing (PP, MM, WM, QM, SD as applicable).




• Support issues related to day‑to‑day production and logistics transactions, including production orders, confirmations, goods movements, inventory adjustments, scrap, and cycle counts.


• Troubleshoot and resolve SAP issues impacting shop‑floor operations, distinguishing between user/process, master data, and system defects.


• Support shop‑floor IT systems integrated with SAP, including scanners, label printers, terminals, and real‑time production data capture.


• Log, track, and manage incidents through the IT service management tool and ensure proper escalation to SAP COE, AMS, Basis, or Infrastructure teams when required.


• Participate in major-incident and root‑cause analysis discussions, providing plant‑level context and validating fixes.




• Assist with SAP deployments, migrations, cutover, go‑lives, and hypercare, including testing, data validation, and user support.


• Support end‑user computing and local IT infrastructure, including workstations, printers, scanners, and connectivity issues, coordinating with central IT teams.


• Provide hands‑on user assistance and basic training for SAP and plant IT tools, reinforcing standard processes and global templates.


• Act as the local IT liaison between plant operations and corporate IT, ensuring clear communication and expectation management.


• Identify opportunities to improve system stability, user adoption, and operational efficiency at the plant level.

Experience

• 3+ years of experience in manufacturing IT or SAP application support.


• Hands‑on experience supporting SAP in a plant or shop‑floor environment.


• Experience supporting manufacturing operations, materials management, or production planning.

• Working knowledge of SAP PP and MM (IM and QM exposure preferred).


• Understanding of manufacturing business processes.


• Familiarity with shop‑floor IT systems.


• Experience with RF devices, scanners, barcode systems, and label printing.

• Strong communication skills with the ability to engage plant operators, supervisors, and leadership.


• Ability to work effectively under production‑critical and time‑sensitive conditions.


• Strong ownership mindset with a focus on rapid resolution and business continuity.


• Willingness to provide on‑site and off‑hours support during critical plant events (as required).

Work Environment

• On‑site presence at a manufacturing plant


• On‑call or extended hours support during critical production or deployment windows

North Point Technology is THE BEST place to work for curious-minded engineers motivated to support our country’s most crucial missions!  We focus on long term projects, leveraging the latest technology in support of innovative solutions to solve our customer’s most difficult problems.

At North Point Technology, EMPLOYEES come first!  We value our employees by providing excellent compensation, benefits, and a flexible work-life balance. We strive for a close-knit and open atmosphere where the owners are always directly available to our team members. 

Come join us! Apply with North Point Technology today! 

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