Senior Analyst (Dynatrace) _D 2402

Overall Objective:

• Application, Synthetic and infrastructure Monitoring using Dynatrace SaaS


• Use of Dynatrace to monitor/troubleshoot application’s Performance and availability. Use of Dynatrace to set up alerting.


• Producing reports to meet application and infrastructure planning and management needs, on both a regular and ad-hoc basis.
  


• Providing advice and consultancy to management and technical teams on performance, capacity and availability matters, diagnostics and root cause analysis.


• Ensure that all relevant processes and procedures are adhered to.

Qualification & Experience

•  Minimum 5-6 years relevant experience   monitoring domain

•  Graduate of any discipline

•  Knowledge on "Python" language/Unix Systems

•  Shell scripting knowledge (Desirable)

•  Strong analytical and numerical skills

•  ITIL V3 Knowledge

•  Good knowledge on IT Infrastructure

Technical 

• Technical understanding sufficient for availability and performance management


• - Dynatrace SaaS


• - Set up of alerting profiles, auto tags, maintenance windows, Custom events in Dynatrace


• - Use of Dynatrace APIs to create reports


• - Python’ programming (desirable)


• - TCP/IP network knowledge


• - Knowledge in UNIX, NT, W2000/3, and Oracle – SQL


• - Unix Shell scripting


• - Knowledge on Different OS systems


• Understanding of the needs and concepts of cross-platform, business process oriented systems management.


• Data manipulation and reporting skills.

Functional / Domain 

• Good understanding of ITIL Concepts


• ITIL v3 Foundation Certification (Desirable)


• Strong trouble shooting capability

A fundamental grasp of AI tools will be an added benefit.