Senior Front Office Agent

As a Senior Front Office Agent at Caruso, A Belmond hotel you are part of a team that create an exceptional experience for all of our guests. In this role your primary objective is to show our guests such a marvellous time that they will want to return again. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

Reports to Front Office Manager

Primary Responsibilities Include:

·                Fulfil operations of the Front Office, according to the company policies, standards and procedures, maintaining high standards at all times:  handle all guest arrival check ins and departure check-outs 

·                Create memorable and tailored experiences for all guests following Belmond standards 

·                Coordinate guests services, working with local partners to ensure consistency in the level of service 

·                Anticipate Guests’ needs and handle Guests’ complaints 

·                Cross sell hotel services and venues 

·                Handle reservation inquiries and relative requests  

·                Support the team with Concierge emails, PBX, chat 

·                Consistently meet or exceed defined performance expectations as per management’ goals ensuring all guest’ satisfaction  

What You Bring:

·       Excellent communicational skills, both whit Guests and co-workers/ colleagues. Skilled at engaging audience.

·       Detail and guest care oriented

·       Fluent in English and Italian 

·       Possess a courteous and professional telephone manner 

·       At least 2 years of experience in the same role, preferably in luxury hotels

·       Preferred knowledge of LQA and Forbes standards 

·       Preferred knowledge of PMS Infor HMS and Alice Concierge systems but not required 

·        

What We Offer: 

At Hotel Caruso we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

·                Seasonal Labor contract according to C.C.N.L. Settore Turismo 

·                Complimentary nights worldwide as per Belmond Discovering policy  

·                Career opportunities within Belmond 

·                Complimentary meals on duty 

·                Uniforms dry cleaning  

·                Lodging and residence cleaning for non residents 

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other. 

This is your moment. Apply today!  
 

About Us  

Caruso, a Belmond Hotel, is a romantic haven set high above the Amalfi Coast. This elegant 11th-century palace boasts lush, layered grounds, access to a private beach and cinematic panoramas between sea and sky. One of the world’s most iconic wedding destinations, Hotel Caruso is a dream-like setting for dazzling memories.

 “With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional”

The Belmond & LVMH Family 

Caruso, a Belmond Hotel, is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.