Senior Strategic Account Manager

Job Title:

Job Description

About Concentrix

At Concentrix, we are passionate about delivering exceptional service and value to our clients. We are looking for a commercially driven professional who can combine new business development with strategic account management to accelerate our growth in the Italian market.

We are looking for an experienced Senior Strategic Account Manager to lead and grow relationships with key clients in the Italian market. The role will focus primarily on strategic account management, client retention, revenue growth and business expansion, while also identifying and developing selected new business opportunities."

Key Responsibilities

Strategic Account Management & Client Growth

• Own and develop a portfolio of strategic accounts, with accountability for revenue growth, retention and profitability.
• Build and maintain strong relationships with senior executives and C-level stakeholders.
• Develop and execute strategic account plans to drive organic growth, cross-selling and long-term partnerships.
• Identify opportunities to introduce Concentrix's broader CX, digital and technology solutions.
• Lead commercial negotiations and collaborate with internal teams to ensure client success and business performance.

New Business Development (New Logo Acquisition)

• Build and execute sales strategies to achieve revenue and growth targets. within the Italian market.
• Generate and manage a healthy sales pipeline through networking, prospecting, referrals, and market intelligence.
• Lead client presentations, solution proposals, contract negotiations, and deal closures.
• Monitor market trends, competitor activities, and emerging opportunities.
• Strategic & Commercial Activities
• Track and report sales performance, pipeline progression, and account growth.
• Support the development of innovative solutions that create additional value for clients.
• Work closely with Operations, Solutions, Finance, and Leadership teams to achieve business objectives.
• Contribute to overall business strategy and market positioning within Italy.

Required Skills & Experience

• 8+ years of experience in Sales, Business Development, Account Management, or a similar commercial role.
• Proven track record in managing and growing strategic enterprise accounts.
• Experience in complex commercial environments, including contract negotiations and revenue ownership.
• Strong C-level relationship management and consultative selling skills.
• Experience in CX, BPO, outsourcing or technology-enabled services.
• Fluent Italian and strong business English (preferably C1).
• Preferred Qualifications
• Existing network within the Italian market.
• Experience selling outsourced customer experience, digital transformation, technology-enabled services, or BPO solutions.
• Understanding of commercial and contractual negotiations.
• Experience managing complex sales cycles and strategic accounts.

Why Join Concentrix?

• Be part of a global leader in Customer Experience and Business Process Outsourcing.
• Play a key role in expanding Concentrix's presence within the Italian market.
• Work in a dynamic environment that values innovation, collaboration, and professional growth.
• Competitive compensation package including annual bonus and benefits.
• Flexible hybrid/remote working model.

Where and What we offer?

• Location: you should be based in Northern Italy - our office is in Vimercate
• We are open to Remote/Hybrid position
• Contract: Permanent, Full-Time (40h/week)
• CCNL: Telecomunicazioni BPO
• Annual Base Salary Range: €70,000 - €80,000 - We are open to listen about your expectations
• Company Annual Bonus based on Performance as Per Concentrix Global Policies
• Company Benefits

Apply Now

If you are passionate about building client partnerships, winning new business, and driving sustainable growth, we would love to hear from you.

Join Concentrix and help shape the future of Customer Experience solutions in Italy.

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